Receptionist Support Coordinator

Description

SUMMARY.

The Receptionist/Support Coordinator at Haven for Hope is primarily responsible for answering the organization’s main phone line, in addition to other administrative tasks. The employee must demonstrate exceptional customer service and be helpful and professional when interacting with all stakeholders. This position reports to the Senior Manager of Client Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES.

• Answer multi-line phone system and direct to appropriate staff or provide appropriate resource information
• Develop and maintain a Resource Directory and functions as a hub of resource information
• Develop thorough knowledge of community area resources for referrals, including but not limited to financial, mental health, substance abuse, and alternative housing resources
• Provide regular updates to relief receptionists to ensure resource information is current
• Reserve conference rooms, make appointments etc.
• Communicates and collaborates with Haven Staff in an effort to facilitate successful service delivery
• General office duties in support of the department ordering supplies, photocopying, faxing, filing, processing check requests, etc.
• Maintain confidentiality in all aspects of members, staff and partners agencies
• Attend and participates in team meetings, trainings and special events as needed
• Support the goals of the Haven for Hope Campus, promoting a positive Campus image to the local community and adhering to the agency mission as well as demonstration of following a professional code of ethics
• Model responsibility and accountability while supporting Haven for Hope mission, goals and vision
• Other duties as assigned.

Qualifications

EXPERIENCE

• High School Diploma or GED
• Minimum of two (2) years in an administrative position(s)
• Prefer experience in customer service position(s) in support of multiple managers/departments

KNOWLEDGE/SKILLS/ABILITIES.

• Knowledge of the principles and practices of general office management
• Proficient Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook
• Previous experience working in Sales Force
• Preferred Supplemental Computer Skills: Adobe InDesign and Photoshop
• Ability to learn and maintain Sales Force database developed specifically for Haven for Hope.
• Proficient in verbal/written communication skills with a keen eye for attention to details.
• Excellent customer service in person and on the phone.
• Excellent ability to organize information, manage tasks and use tools to effectively contribute to a team environment. Ability to be proactive a must.

MANAGERIAL RESPONSIBILITIES.

• None

CERTIFICATES, LICENSES, REGISTRATIONS.

Must have a valid Texas Driver’s License, a good driving record, reliable transportation and proper insurance coverage on automobile used for work. Monthly reimbursement for applicable and documented work related expenditures is provided. Travel within the city and its surrounding areas will be required (if applicable).

PHYSICAL DEMANDS.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standard physical activity such as periodic standing, walking, sitting, basic motor skills to access computer files for information or simple data entry.

WORK ENVIRONMENT.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Salary : $16 - $25