Visitor Center Key Holder

POSITION SUMMARY:  

This position is part of the Mauna Loa Macadamia Nut Company LLC Team.

Under the direction of the Visitor Center Associate Manager, the Visitor Center Key Holder assists the Visitor Center Associate Manager in managing Mauna Loa Macadamia Visitor Center’s (MLMVC) general operations, including the Visitor Center, surrounding grounds, food service and safety and security. The Visitor Center Key Holder functions in the capacity of the Visitor Center Associate Manager for the guest experience and food service in the absence of the Visitor Center Associate Manager.

• OPERATIONS/GUEST EXPERIENCE/MANAGER ON DUTY (75%):
• Assist the Visitor Center Associate Manager in the supervision, management, evaluation, and training of MLMVC team members in achieving sales and service objectives.
• Responsible for and/or provides input in staff work performance evaluations.
• Provides direction to the team to various workstations based on visitor traffic flow, workload, and other operational needs.
• Ensure accurate cash handling and responsible for reporting any errors.
• Requisitions merchandise and supplies as needed.
• Follows merchandising, inventory guidelines, and procedures.
• Ensure the compliance of all products and codes in the store and the preparation and packaging of confectionery plant products.
• Assist visitors with send sales (including preparation of shipping labels and mailing it out) – visitors will be able to physically pay for product while in the MLMVC and have it shipped to their desired location.

• SAFETY, SECURITY, and FACILITIES (15%):
• Deal with safety, emergency, and security situations involving staff, customers, and facilities; provide proper notification of appropriate agencies and personnel; ensures the general safety of staff personnel, customers, and visitors. 

• ADMINISTRATIVE TASKS (10%):
• Prepare and maintain necessary reports related to all operations.

• Maintain on-time and excellent attendance.
• Provide administrative backup support as needed.
• Perform all duties and maintain all standards in accordance with company policies and procedures.  Special precautions to observe proper lifting and carrying techniques.
• Regular attendance is required for the position.

• Must have at least one (1) year of retail supervisory/lead experience required; preferably in a food retail environment.
• Must be able to bring our brand to life and create exceptional experiences for our customers.
• Must have strong verbal, written, interpersonal, organizational, multi-tasking, time management, attention-to-detail, and business acumen skills. 
• Must have basic computer skills in Microsoft Excel, Word, and Outlook.
• Must be willing and able to work flexible schedules to meet the needs of the business, including holiday, weekend, and night requirements.
• Ability to supervise in a multicultural workforce.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Standing, walking, sitting, some stair climbing, bending; overhead reaching, forward reaching, grasping, wrist movement, repetitive motion, finger dexterity; occasional carrying/lifting up to 20 pounds; normal vision (close, distance, color, peripheral, depth perception); normal hearing; eye-hand-foot coordination.

• The position requires excellent and effective communication skills, both verbal and written, to interact with all levels of the organization.  Excellent interpersonal skills are required to interact with customers, vendors, and outside tradespersons.    Modes of communication include receiving and responding to written or verbal requests or instructions; composing written documents; reading; conversing on the phone; sales calls; conducting meetings or visual presentations.

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 1) While performing the duties of this job, the employee is in an office or store setting and not normally exposed to weather conditions.
• 2) The noise level in the work environment in the office is generally light to moderate
• 3) Periodically, may go through the Plant where there is exposure to high noise levels (85 dB).  Use of PPE is required in these areas.
• 4) Occasional air and ground travel required.

Salary : $16 - $19