What are the responsibilities and job description for the Customer Service Representative position at HBD Industries?
Position Summary
Serves customers by providing product and service information as well as resolving product and service problems. Maintains customer records and coordinates orders with manufacturing operations, finance team and sales and marketing team.
Principle Duties and Responsibilities
•Answers product and service questions; suggesting product and service information
•Process customer orders and respond timely to sales inquiries
•Resolves product or service delivery problems by clarifying the customer’s complaint, determining the cause and selecting the best solution
•Expediting correction or adjustment for product and service with appropriate following up
•Maintain customer records with updated account information
•Initiate paperwork to prompt internal action on the customers’ behalf (credits, complaints, etc)
•Requires occasional off-site customer visits with growth opportunity in the sales department
•Clerical tasks such as filing, data entry and correspondence for the sales department
•Any additional duties as assigned by management
Experience and Education
•Required High School Diploma or equivalent
•Friendly and helpful approach to assist and resolve customer issues
•Preferred at least two years or more of previous customer service experience
•Attention to detail as shown by accuracy and consistency, providing requested information on a timely basis, and following policies and procedures
HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
| HBD NOTICE OF COLLECTION - CALIFORNIA – December 2022 | |
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