What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at U.S. Xpress?
What You’ll Do:
We are looking for a Driver Leader to come in and execute on our initiatives daily with an obsession around driver satisfaction and customer focus. A successful Driver Leader will be flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day.
- Supervise driver performance according to Variant policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
- Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.)
- Responsible for the satisfaction of a driver while they are over the road.
- Makes recommendations for performance documentation to include, promotions and/or terminations.
- Responsible for addressing issues and disputes for drivers.
- Promote safe operations.
- Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
- Ensures drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service.
- Manage company performance objectives with drivers and monitor that performance.
- Ensure on time service is met; address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.
- Communicate service deviations to Customer Service in a timely manner.
- Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.
- Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
- Monitor and Manage KPI’s around P&L, Fuel Management and Utility
What We’re Looking For:
Education
- 4-year degree or equivalent required
Experience
- 2 years of experience in driver or customer facing role
Skills/Certifications
- Proficient with Microsoft Office suite
- Good written and oral communication skills
- Good interpersonal skills
- Good judgment and problem-solving skills
Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.
Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
- Vacation, Sick, & Personal Time
- Paid Holidays
- Paid Parental Leave
- Medical, Dental and Vision
Work Environment / Physical Requirements – Normal office settings
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- What are your salary expectations (Annually)?
Work Location: In person