ASSOCIATE CONSULTANT

Network Engineers are designated to provide overall engineering oversight of the customer's managed network. The Network Engineer understands the customer's internetworking environment and is the customer's technical advisor for current and future technology deployment and adoption. The Network Engineer utilizes consistent and sound engineering principles and industry best practices allowing the customer to rely on them for technical expertise in the implementation and evolution of their architecture.(Focus on Network Architecture, Cloud Networking, and Software Defined WAN technologies) Provide optimal and innovative solutions for global customers. Responsible for proactive client engagement at all client levels, technology lifecycle development, and planning. Design, implement and support solutions involving, but not limited to, WAN, LAN, WLAN, Data Analytics, Security, and Virtual (e.g.; Virtualization, SDN, NFV) technologies Analyze, evaluate, and communicate network capacity and performance with the objective of driving improvements to customer's network. Collaborate with internal and external stakeholders to ensure efficient and timely completion of projects. Responsible for ad-hoc supervision of a team for specific projects, resource management, process documentation, and peer mentoring. Responsible for maintaining customer network documentation such as engineering design document, record of change, and network diagrams. Provide last level incident support for NOC. Responsible for presentations and demonstrations related to technology, process, or client solutions. Requires ownership of design and critical issues, creative thinking, and problem resolution skills. Responsible for the protection of our customer proprietary network information and customer information assets.Skills and Qualifications Expected: Strong communicator internally and externally directed at clients and third parties Understanding of IT architecture design and development (nice to have: TOGAF, ITIL, CCAr, DCUCD, MCSE Platform & Infrastructure, CITA-x, CISSP, CQS, or equivalent) Experience with and strong understanding of complex network and data center/cloud infrastructures (CCDP, CCNP, CCIE, or equivalent level of experience) Experience with SD WAN Design and build customer networks Nice to have application development/scripting and related skills; Interest in cloud-based applications, virtualization (MCSE P&I, AWS CSA/CDE, VMware CMA, or equivalent is benefit) (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.