What are the responsibilities and job description for the SENIOR MANAGER position at HCL Technologies?
Below are key functions expected from Project Manager
Good with communication
Frontend Customer call
Capture Client requirements
Coordinate and work with Architects , Leads and SME for Solutioning
Create and Submit Proposals, follow up for approvals and make any updates
Prepare Project Plan , update the progress and review weekly with customer
Keep SharePoint up to date with latest updates and documents
Prepare and submit weekly status report (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. (5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
Good with communication
Frontend Customer call
Capture Client requirements
Coordinate and work with Architects , Leads and SME for Solutioning
Create and Submit Proposals, follow up for approvals and make any updates
Prepare Project Plan , update the progress and review weekly with customer
Keep SharePoint up to date with latest updates and documents
Prepare and submit weekly status report (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. (5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
Senior Solutions Manager
HCL Technologies -
Brazil, IN
