Collections Agent

Only considering applicants in the following areas:

• Lakeland, FL - Onsite

Job Overview

The US Collections Agent will be tasked with efficiently managing and recovering outstanding debts from customers, ensuring prompt payments, and maintaining meticulous records. This position requires direct interaction with customers to address overdue accounts while strictly adhering to relevant legal requirements and company protocols.

ESSENTIAL RESPONSIBILITIES:

• · Initiate contact with customers holding delinquent accounts via telephone, email, or written correspondence to discuss payment alternatives and negotiate settlements.

· Adhere to the organizations’ strategic debt collection initiatives, including, payment plans and processing settlements.

· Maintain comprehensive and accurate documentation of all communications, payments, and agreements in both digital and physical formats.

· Proactively monitor accounts for late payments, follow up on payment commitments, and escalate unresolved matters as appropriate.

· Collaborate with internal departments, including customer service, sales, and accounting, to resolve disputes and respond to customer inquiries.

· Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and all pertinent regulations.

· Prepare and deliver regular reports detailing collection activity and progress to management.

Requirements:

· High school diploma or equivalent required; an associate's or bachelor's degree in finance, business, or accounting is preferred.

· Previous experience in collections, especially collecting outstanding payments related to resort memberships, such as annual dues, maintenance fees, and other associated charges

is desirable but mandatory.

· Exceptional communication, negotiation, and problem-solving skills.

· Proficiency in Microsoft Office Suite and industry-standard collection applications are desirable.

· Thorough understanding of relevant collection laws and regulations, particularly the FDCPA.

· Strong attention to detail, organizational capabilities, and the ability to perform effectively in a dynamic environment.

Pay and Benefits Pay Range Minimum: $18.00-20.00 per hour

Pay Range Maximum: $20.00 per hour

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $18 - $20