What are the responsibilities and job description for the Administrative Assistant position at Health Connect America?
Join a team that can truly make a difference in the lives of others! HCA/Georgia HOPE is dedicated to making connections happen every day by cultivating growth, belonging, and wellness for our teammates.
What would I be doing?
- Greet visitors
- Answer incoming phone calls
- Return or forward calls as necessary
- Maintain visitor’s sign in/out sheet
- Check consumers in upon arrival and notify staff of their arrival
- Show consumers in to see the doctor and check them out at conclusion of appointment
- Occasionally interpret for doctor appointments – if bilingual
- Open facility each morning
- Lock doors at close of each business day
- Maintain appointment reminder call system
- Process credit card and cash payments
- Communicate with manager regarding building and maintenance issues
- Distribute keys to the office and keep an office key log to be forwarded to HR
- Stock office and restroom supplies
- Process referrals
- Upload intake and other documents
- Respond to emails
- Attend to waiting room as necessary
- Mail letters
- Schedule follow-up appointments, give school/work excuses to clients/guardians, have guardians sign other paperwork as necessary
- Communicate with other HCA/GH staff members regarding clients as necessary
- Answers requests for scheduling or changing client appointments.
- Reviews no show appointments and contacts clients, when appropriate, to reschedule.
- Works with Telehealth locations regarding schedule availability.
- Maintains/distributes provider availability calendar for all MD’s/NP’s/LCSW’s.
- Reviews schedule for maximum utilization and adds appointments, when appropriate, where gaps may exist.
- Facilitates Hospital Discharge appointments.
- Communicates with staff regarding details around Hospital Discharges. (i.e. d/c date, facility d/c from, etc.)
Qualifications for this position include:
- High school diploma
- Experience using Excel, Word and Outlook
- Capability to operate standard office machines and computer equipment and applications.
- Knowledge of good English grammar and usage
- Ability to answer telephone calls or questions politely and efficiently
- Ability to maintain simple clerical records
- Good communication skills, i.e. ability to listen and ask pertinent questions to gain needed information
- Computer skills adequate for operating telehealth equipment and other admin related tasks
- Contribute to Health Connect America and Georgia HOPE's culture of safety and inclusion by demonstrating a commitment to learning how to engage with issues of diversity, equity, and inclusion.
Health Connect America is a multi-state, community mental health, behavioral health, family preservation, and therapeutic foster care services provider. It is the mission of Health Connect America to create quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.
We encourage wellness for our staff by offering competitive compensation and benefits to our full-time team members including medical, vision/dental, 401K, Health Savings Account with company contribution, and paid time off. We also offer an Employee Assistance Program including 8 counseling sessions per year to promote emotional well-being.
Health Connect America is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.
