What are the responsibilities and job description for the Support Staff - ATU position at Health Solutions?
Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.
We’re hiring full-time Support Staff Float to work at our Acute Treatment Unit (ATU).
What You’ll Be Doing
As a member of the Support Staff, you would be working in a fast-paced behavioral healthcare and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities.
Specifically, the Support Staff member
- Provides exemplary customer service;
- Strong computer/technology skills
- Works hours that cover agency hours (hours may vary by location and programmatic needs);
- Covers front desk reception;
- Operates phones/phone system;
- Scans and uploads records to the electronic health record;
- Verifies client payer eligibility;
- Schedules client appointments as requested;
- Processes Release of Information requests;
- Process medical records
- Performance measures
- Processing report for review
- Balances cash drawer/box;
- Maintains client electronic health records as needed;
- Completes client phone enrollments;
- Completes other departments’ job requests as needed;
- Covers at various locations as assigned;
- Performs other duties as assigned by supervisor.
What You’ll Like About Us
- Competitive pay. $17.22 an hour (Depends on education and related experience)
- Generous benefits package. For most positions, includes paid holidays, generous PTO, Subsidized YMCA membership, tuition reimbursement, and FSA
- Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
- EAP, Teladoc, LifeLock, Direct Path, Life and AD&D
- Retirement 403(b) with employer match up to 6%
- Additional Insurance: FSA, Voluntary Life, Allstate Voluntary benefits
- School age childcare
- Employee recognition and celebrations
- Warm and friendly work environment in which staff respect and learn from one another
- Opportunities to serve our neighbors in Pueblo, Huerfano, and Las Animas Counties.
What We’re Looking For—The Must-Haves
- High school diploma or GED equivalent
- One year of receptionist experience, including basic computer and keyboarding skills
- Excellent interpersonal relationship skills
- Demonstrated understanding of appropriate boundaries
- Demonstrated flexibility
- Colorado driver’s license and access to reliable transportation during work hours
- Must be able to travel to Trinidad & Walsenburg
What We’d Like to See in You—The Nice-to-Haves
- Medical support experience
- Spanish language skills
- Ability to adapt to changes in technology
Health Solutions expects all staff to
- Adapt to change in the workplace and use change as an opportunity for innovation and creativity;
- Take ownership of problems, brainstorm resolutions, use sound judgment in selecting solutions to problems, and then demonstrate consistent follow through;
- Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work;
- Inspire and model collaborative teamwork; and
- Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.
Closing Date: Open until filled EOE, M/F
Salary : $17
