Program Manager - SCRT

Job Overview

We are looking for a motivated and passionate Program Manager looking to make an impact in our community and lead the new Street Crisis Response Team in San Francisco! The Street Crisis Response Team (SCRT) is an innovative co-responder model responding to triaged 911 calls for non-violent, behavioral health concerns in San Francisco, as an alternative to police response. Since November 2020, seven teams have launched, responding to calls citywide.

https://www.cnn.com/videos/us/2021/04/02/go-there-mental-health-911-chris-james-dpweekend.cnn 

https://www.nbcnews.com/now/video/inside-look-at-street-crisis-team-in-san-francisco-making-strides-toward-police-reform-102061125886 

https://sfmayor.org/article/san-franciscos-new-street-crisis-response-team-launches-today

The primary responsibilities of the Program Manager include providing supervision and staff development assistance for all direct reports as assigned by the Division Director, as well as the oversight of day-to-day program operations of the San Francisco Street Crisis Response Team's Behavioral Health Clinicians. The primary objectives of the Program manager are to maintain contract compliance with the Department of Public Health, effectively collaborate with partnering agencies, including Richmond Area Multi-Services (RAMS), Inc. and the San Francisco Fire Department Community Paramedicine Division, provide leadership and training to ensure the team provides the highest quality of care to clients, and motivate and inspire a high performing team. The Program manager is responsible for fostering a culture of learning, inclusion, and anti-racism.

The SCRT aims to avoid harm to the individual in crisis by intervening in person-centered and trauma-informed ways and attend to the immediate needs of the person in crisis. This will be done by treating each person in crisis with the utmost dignity and respect, as well as an active participant in their own de-escalation process and reestablishment of personal safety. The Program Manager will work in 8-hour shifts, five days a week. In conjunction with the Clinical Supervisors and Clinical Team Leads, the Program manager will ensure availability of 24/7 phone consultation throughout all shifts worked by the Behavioral Health Clinicians. The Program manager may provide training in the field, crisis debriefing support, and provide emergency coverage if neither a clinician, Clinical Team Lead, nor Clinical Supervisor are available to work in the field.

The first of its kind in San Francisco, the SCRT which is comprised of a SFFD Paramedic, a Behavioral Health Clinician and a Peer Counselor will respond to calls of suicide and self-harm, including assisting individuals who present as disoriented, delusional and/or exhibiting symptoms of intoxication. The teams are mobile, traveling in ADA-accessible vans available throughout San Francisco. In addition to behavioral health assessment and de-escalation, the SCRT is qualified to provide basic medical treatment (such as wound care, prevention of infection) to reduce the need for hospitalization care and decrease the chances of furthering mental health decompensation. Depending on the level of care needed, individuals may be escorted to a hospital, shelter or to a safer location as applicable to their health needs.

**Please note this position requires licensure with the California Board of Behavioral Sciences or Board of Psychology within 6 months of hire date**

This role is a full-time position with benefits and includes both in-person and remote work. The Program manager will have access to the COVID-19 vaccine upon hire. The Program manager role works five 8-hour shifts.

Key Responsibilities

• Oversee behavioral health clinical services provided by the Street Crisis Response Team.
• Ensures clinical services and documentation are in accordance with contract expectations and in alignment with best practices in behavioral health crisis care.
• Manage operational functions of the program, including, but not limited to safety, compliance, budget management, and accountability. Relays information to the Division Director and the San Francisco Department of Public Health (DPH), as appropriate.
• Provide Program Management, including direct supervision, mentoring, hiring, training, motivating, evaluating, managing performance, and terminating staff. 
• Ensure Behavioral Health Clinician staffing for each of the field teams, as well as staffing for the provision of 24/7 clinical consultation support via phone to all Behavioral Health Clinicians in the field.
• Respond to emergencies in a timely manner, which may include availability on weekends, evenings, and holidays.
• Oversee Clinical Supervisors and Clinical Team Leads as they promote culturally responsive, trauma-informed, gender-responsive, and person-centered behavioral health crisis services across the teams.
• Utilize the Trauma Stewardship model for mitigating burnout and compassion fatigue among members of the SCRT.
• Foster a culture of learning, inclusion, and anti-racism. 
• Facilitate Staff Meetings for SCRT Behavioral Health Clinicians.
• Obtain SFDPH 5150 Certification.
• Practice self-awareness and cultural humility as a leader of a diverse team; be conscientious and sensitive to power and other interpersonal dynamics across the team.
• Maintain appropriate/ethical boundaries with all supervisees, persons, groups, and clients served.
• Demonstrate ability to remain calm and attentive during crises, consultations, as well as to deftly advise on several separate crises and/or team challenges over the course of a day. 
• Maintain timely and thorough administrative and service documentation and records related to supervision, client care, and program-related monitoring, in accordance with standards specified by HR360 policies and oversight agencies (e.g. DPH, etc.).
• Complete all live and online trainings in timely and thorough manner to form strong foundation for program management and clinical work.
• Program manager may provide emergency staffing support in the event of illness, vacation, or staff turnover, and must be able to perform all clinical job duties.
• Perform other duties as assigned.

Education and Knowledge, Skills and Abilities

• Registered with the California Board of Behavioral Sciences (LCSW, LMFT, LPCC) and have completed BBS-required trainings to be an approved supervisor, and licensed with the California Board of Behavioral Sciences or Board of Psychology within 6 months of hire date.
• At least 4 years providing behavioral health services in a public health, community mental health, crisis services, or other setting serving people who are unhoused. And at least 2 years of experience in a leadership role.
• First Aid certified within 30 days of employment.
• CPR certified within 30 days of employment.
• Must be able/willing to work outside when needed for field shifts, travel in van with others between crises, and physically move during some shifts.
• Must be able to travel to and from worksite and other locations within San Francisco.
• Ability to work with and honor a highly diverse community served, as well as SCRT team members, while showing humility and openness.
• Willingly open to learn and understand different perspectives, as well us show self-awareness around race, gender, class, sexual orientation, lived experience, and other important attributes.

Skills Required:

• Professionalism, punctuality, flexibility and reliability. 
• Excellent verbal, written, and interpersonal skills.
• Integrity to handle sensitive information in a confidential manner.
• Action oriented.
• Strong problem-solving and crisis intervention skills. 
• Excellent clinical and leadership skills, including the ability to juggle multiple competing priorities effectively.
• Outstanding ability to follow-through with tasks.
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
• Strong initiative and enthusiasm.
• Able to communicate well at all levels of the organization, including working with HR360 leadership and the leadership of partner organizations, as well as other community stakeholders. 
• Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.
• Self-motivated, dependable, creative and proactive approach to work; understands the importance of working independently and within a team environment.
• Openness to and comfort with change; and the ability to facilitate change in other individuals and the team.
• High degree of self-awareness and self-regulation.
• Acts with a sense of urgency to ensure the highest quality of care possible for our participants.
• Ability and willingness to learn new systems, topics, and methods.

Desired:

• Bilingual in San Francisco threshold language.
• Demonstrated Knowledge of Trauma Informed Care, Motivational Interviewing, Harm Reduction, and other evidenced based practices such as crisis intervention and de-escalation.
• Licensed as an LMFT, LCSW, or PhD.

Background Clearance Required:

• Ability to obtain and maintain background clearance with successful discharge from probation or parole.
• In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.
• Please attach scan or photo of BBS/BOP credentials to application and list three professional references on resume or cover letter.

We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.