HRIS Coordinator

HRIS Support Specialist, HRIS Business Support Department

The HRIS Support Specialist will be a member of the HRIS Business Support team. The HRIS Support Specialist serves as a Tier I & 2 contact for Company team members providing in-depth support related to human capital policy and procedure. The Specialist will handle a variety of employee life cycle data management transactions and will have working knowledge of Payroll and Human Resources operations, and associated transactions. A successful HRIS Support Specialist will act as employee champion, advocate, and change agent.

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.

To give you an idea of the team structure, you will work on a team with 3 other HRIS Support Specialists, reporting to the HRIS Business Support Manager.

Below is an overview of the duties and responsibilities you would take on in this role:

• Utilize internal case management tracking systems to track and resolve Tier I team member inquiries, ensuring resolution within established Service Level Agreements (SLA). Analyze and escalate more complex payroll issues to Tier 2
• Provide solutions to process issues that occur (cancelling, rescinding, walking users through any UltiPro® transaction issues that occur)
• Resolve unusual requests that require a customized response; communicate solution or requested information to the customer
• Reference department policies and procedures to ensure accuracy of response and to provide all available information to customers
• Provide data entry support when employees are unable to complete activities through the self-service portal (i.e. deposit enrollment, life events, general deductions, new hire benefits enrollment and personal data changes)
• Partner with Payroll, Employee Relations, Total Rewards and other departments to resolve issues
• Process transactions by collecting required information or back-up documentation from the customer
• Review onboarding data and resolve identified discrepancies
• This position will support the HRIS and users of the system in other processes such as license management, personal employee information, Perform Review, and distribution of department surveys
• Other projects as assigned

Minimum Requirements:

• Associate’s or equivalent experience required. Bachelor’s Degree in Human Resources or related field strongly preferred
• At least 2 years of Payroll or Human Resources experience primarily in a non-exempt environment. Call center environment strongly preferred
• Strong communication skills with an emphasis on tact and diplomacy; this includes the ability to speak and write clearly to deliver customer service excellence over the phone and through e-mail
• Ability to prioritize, multi-task and remain flexible and change pace with workflow demands
• Exhibits teamwork and a collaborative work ethic with colleagues
• Demonstrates a willingness to learn, implement new processes and work independently
• Empathetic and confident phone presence
• Attention to detail. Working knowledge of HR process and procedures.
• Effective research and problem-solving skills
• Proficient in MS Office and utilizing HRIS systems
• Ability to maintain strict confidentiality and employee privacy

Desirable Qualifications:

• A minimum of two years experience in a human resource information system (HRIS) is preferred.
• Experience processing employment transactions in UltiPro is a plus.
• Experience working with complex processes and systems in a human resources environment is preferred.
• Working knowledge of database structure and data warehousing is highly beneficial.

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Rev. 08/12/2021