GENERAL MANAGER

About Heiser:
For more than 100 years, Heiser has been a family owned, admired automotive dealer group throughout Milwaukee. With multiple locations servicing the metro-Milwaukee and West Bend areas, Heiser features vehicle sales, parts/service centers, and body shops under the brands of Chevrolet, Ford, Lincoln, Toyota, and Cadillac. At Heiser we believe that, “today’s your day” and we are currently seeking qualified candidates to join our highly successful TEAM. For more information on who we are, please visit our website at www.heiser.com.

What We Offer

• Competitive Pay
• Flexible Work Schedule
• Training and growth opportunities
• A culture where doing the right thing is celebrated
• Competitive Health, Dental, Vision, Disability, Life, Accident, and Cancer Insurance
• Paid Time Off and Holiday Pay
• 401k with Company Match
• Heiser Automotive Group is an Equal Opportunity Employer and Drug Free workplace

Overview of Position:
Heiser Automotive Group has an opening for an inspirational senior management leader. We are seeking to hire a General Manager with prior dealership and sales experience who demonstrates strong customer service skills, is detail and quality oriented, and has a positive attitude with a willingness to learn and grow with our company. The General Manager is responsible for supervising and motivating salespeople and promoting and encouraging strategies to sell new and pre-owned vehicles and grow fixed operations. They perform typical managerial duties such as coaching, organizing schedules, training, interviewing, hiring, and setting departmental goals.

Responsibilities

• Set a clear vision along with short and long-term goals for each department manager to achieve dealership goals.
• Coordinate with the business/administrative office to ensure that records are correctly maintained.
• Analysis of daily operations, recommending and creating improved courses of action when needed.
• Engaging and motivating the team to achieve key goals, performance expectations and Heiser Vision and Guiding Principles.
• Provides enthusiastic leadership to inspire employees and maintain employee engagement.
• Communicates policies and procedures of the dealership to all employees and ensures execution through leadership and accountability with department managers.
• Attracts, develops, and retains the best team members for the store.
• Creating an exceptional customer experience to drive customer loyalty.
• Resolves any customer complaints that department managers are unable to rectify.
• Creating a good working relationship with lending institutions and manufacturer representatives and maintaining these relationships.
• Develops and maintains productive relationships with manufacturer partners, while meeting all OEM performance expectations.
• Analyzing the business to determine opportunities and developing action plans to improve performance.
• Developing the business through a high-level of involvement in sales management and the day-to day operations
• Other tasks as assigned.

Requirements

• High School Diploma or GED Equivalent; Bachelor’s Degree preferred
• Minimum 5 years of experience in an automotive sales department
• Minimum 3 year(s) automotive management experience
• Ability to set and achieve targeted goals
• Strong financial and business insight and the ability to drive revenue and profitability
• Valid and clean WI Driver’s License
• Proficiency in Microsoft Office
• Must be able to work some evenings and Saturdays
• Excellent verbal and written communication skills
• Ability to function as part of a team and work independently
• Ability to adapt to the needs of a fast-paced work environment
• Heiser Automotive Group is an Equal Opportunity Employer and a Drug Free workplace

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