What are the responsibilities and job description for the Service Coordinator Specialist position at Heiser Automotive Group?
Position: BDC Service Representative
Job Location(s): Milwaukee, WI
Employment Type: Full Time or Part Time
About Heiser:
For more than 100 years, Heiser has been a family owned, premier automotive dealer group throughout Milwaukee. With multiple locations servicing the metro-Milwaukee and West Bend areas, Heiser features vehicle sales, parts/service centers, and body shops under the brands of Chevrolet, Ford, Lincoln, Toyota, and Cadillac. At Heiser we believe that, “today’s your day” and we are currently seeking qualified candidates to join our highly successful TEAM. For more information on who we are, please visit our website at www.heiser.com.
Overview of Position:
The Heiser Automotive Group has an immediate opening for a Phone Service Representative. We are seeking someone who demonstrates strong customer service skills, strong verbal and written skills, a positive attitude and a willingness to learn. As part of the centralized Business Development Center (BDC) Service team, our Phone Service Representatives are responsible for helping assist our guests in all areas of maintaining their vehicle, including appointment setting, recall notifications, manufacturer maintenance suggestions, and after service satisfaction.
What we offer
Responsibilities
We use E-Verify
XJ6
Job Location(s): Milwaukee, WI
Employment Type: Full Time or Part Time
About Heiser:
For more than 100 years, Heiser has been a family owned, premier automotive dealer group throughout Milwaukee. With multiple locations servicing the metro-Milwaukee and West Bend areas, Heiser features vehicle sales, parts/service centers, and body shops under the brands of Chevrolet, Ford, Lincoln, Toyota, and Cadillac. At Heiser we believe that, “today’s your day” and we are currently seeking qualified candidates to join our highly successful TEAM. For more information on who we are, please visit our website at www.heiser.com.
Overview of Position:
The Heiser Automotive Group has an immediate opening for a Phone Service Representative. We are seeking someone who demonstrates strong customer service skills, strong verbal and written skills, a positive attitude and a willingness to learn. As part of the centralized Business Development Center (BDC) Service team, our Phone Service Representatives are responsible for helping assist our guests in all areas of maintaining their vehicle, including appointment setting, recall notifications, manufacturer maintenance suggestions, and after service satisfaction.
What we offer
- Competitive Pay
- Training and growth opportunities
- Competitive Health, Dental, Vision, Disability, Life, Accident, and Cancer Insurance
- Paid Time Off and Holiday Pay
- 401k with Company Match
- Discounts on service, parts, and vehicle purchases
- Heiser Automotive Group is an Equal Opportunity Employer and Drug Free workplace
Responsibilities
- Focus on customer service that is driven by Heiser's Guiding Principles to create an exceptional customer experience
- Working within a team to accomplish individual and group goals
- Participate in departmental and dealership meetings and ongoing employment training
- High School Diploma or GED Equivalent
- Minimum 1 year(s) customer service experience
- Strong verbal and written appointment setting skills
- Ability to thrive in a fast-paces, competitive environment
We use E-Verify
XJ6
