What are the responsibilities and job description for the Retention Specialist position at Help at Home?
Retention Specialist – Edison Home Health Care
Are you passionate about ensuring patients receive the care they deserve? Edison Home Health Care is seeking a Retention Specialist to focus on patient eligibility, Medicaid issues, and keeping our clients connected with the services they need.
Why Join Us?
- No prior experience needed – Just a background in customer service, Medicaid, or healthcare!
- Make a difference by helping patients navigate the healthcare system and retain essential home care services.
- Grow with us – We offer competitive benefits and opportunities for advancement.
Key Responsibilities:
- Patient Retention: Manage a full schedule of calls with existing clients to ensure they continue receiving our services.
- Medicaid & Medicals: Follow up on Medicaid eligibility issues and obtain updated medical documentation from patients.
- Process Management: Stay organized and ensure all processes are followed to retain patient services.
- Collaboration: Transfer qualified and converted callers to the appropriate departments and manage patient information in Salesforce.
- Patient Relations: Work with diverse patients across New York State, providing top-notch customer service.
What We’re Looking For:
- Education: High school diploma or equivalent (required).
- Language Skills: Bilingual in Spanish (preferred).
- Tech-Savvy: Comfort with Microsoft Office, especially Excel.
- Communication: Strong verbal skills, including listening, advising, and consulting.
- Organized & Driven: Ability to manage time effectively and work independently or as part of a team.
- Experience: Prior experience in home health care and knowledge of HHA Exchange (a plus).
What We Offer:
- Competitive Compensation: We offer weekly pay between $21-$23 an hour with direct deposit available and opportunities for advancement.
- Health & Wellness: Comprehensive Health, Vision, and Dental insurance, including dependent health coverage. Health Savings Account (HSA), Flexible Spending Account (FSA), AD&D Insurance, Life Insurance, Short & Long Term Disability, and Employee Assistance Program (EAP).
- Retirement Benefits: 401K plan.
- Work-Life Balance: Generous PTO, sick days, bereavement leave, 6 paid federal holidays, and 2 floating holidays.
- Additional Benefits: Employee Discount Program, referral program, loan assistance, and paid orientation.
Make a Difference with Edison Home Health Care!
Ready to join a team that values your skills and dedication? Apply today and be a part of something meaningful.
#INDOP
Salary : $21 - $23
