Patient Advocate Supervisor

Hematology Oncology Associates was established in Palm Beach County over 35 years ago, and has grown to include 10 Board Certified Hematologist and Oncologists and 6 Nurse Practitioners in 3 convenient locations within our community. Our goals are to provide state of the art cancer treatments with a high level of compassionate care in a warm inviting environment. We also specialize in treatment of coagulation blood disorders, leukemias and other hematologic benign conditions. At Hematology Oncology Associates of the Palm Beaches, we believe that together, we will work to drive a better life outcome for our community.

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description

• Serve as a senior patient advocate and escalation point for complex patient cases.
• Ensure patients understand insurance benefits, coverage limitations, co-pays, deductibles, and out-of-pocket responsibilities.
• Assist patients with enrollment in financial assistance programs, manufacturer copay programs, foundation grants, and charity care.
• Advocate for timely access to treatment by resolving authorization, coverage, or financial barriers.
• Supervise, train, and support Patient Advocates and related staff.
• Assign workloads, monitor productivity, and ensure timely case resolution.
• Foster collaboration between patient advocacy, clinical teams, billing, and scheduling.
• Oversee insurance verification, benefits investigations, and prior authorization processes.
• Ensure compliance with payer requirements and timely submission of documentation.
• Escalate payer issues and coordinate peer-to-peer reviews when necessary.
• Ensure adherence to HIPAA, payer regulations, and organizational policies.
• Maintain accurate and timely documentation in the EHR and related systems.
• Participate in audits and quality assurance reviews related to patient advocacy and access to care.
• Track and report key performance indicators, such as authorization turnaround time, financial assistance approvals, and patient access delays.