What are the responsibilities and job description for the Claim Assistant position at HEMIC?
Position Summary:
Performs administrative and office support activities for multiple individuals in the Claim department. These functions include extensive sorting, filing, and distribution of important documents. Extensive software skills are required as well as strong communication skills
Essential Duties:
- Able to function in a highly regulated environment while meeting critical deadlines on a daily basis.
- Accurate photocopying, scanning, and faxing of important confidential documents to digital files.
- Routing and delivery of important documents to internal adjusters, supervisors and other co-workers as well as attorney offices, medical providers, policy holders and claimants.
- Coordinate appointments for medical examinations.
- Request status reports from treating physicians as well as sending standard Initial Contact Letters to providers, employers, and claimants.
- Responsible for returning unmatched mail back to sender.
- Organize and sort all medical, pharmaceutical and legal bills to the appropriate portal and doc type.
- Assist with receptionist coverage.
- Job sharing and/or cross training as well as substituting for other support staff when necessary.
- Able to identify and route industry documents.
- Answer phone calls.
- Maintain daily work quotas.
- Other duties as assigned.
Qualifications:
- Crucial ability to multi-task and meet deadlines on a consistent daily basis.
- Minimum one-year experience in basic clerical functions including but not limited to typing, sorting, scanning, filing, and copying.
- Must be familiar with MS operating system including but not limited to MS Outlook, Excel, and Word.
- Able to type at least 50 wpm.
- Very strong attention to detail.
- Office experience in the workers’ compensation industry, a plus.
- Customer service experience.
- Knowledge of medical terminology, a plus.
Direct Reports:
N/A
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