What are the responsibilities and job description for the Patient Experience Ambassador position at Hendrick Health?
JOB SUMMARY
Provide a warm welcome to patients, families, and visitors. Greet visitors, support wayfinding, escort families to destinations, make deliveries to patient rooms, answer phones, and maintain lobby cleanliness.
JOB REQUIREMENTS
Minimum Education
- High school or equivalent
Minimum Work Experience
- No previous experience
Required Licenses/Certifications
Required Skills, Knowledge, and Abilities
- Ability to multitask
- Ability to prioritize
- Professional appearance and demeanor
- Maintain Logs
- Friendly, mature, and able to interact in a positive and welcoming manner
- Approachable and willing to assist families
- Able to work with others, sensitive to privacy in a hospital setting
- Self-motivated and honest
- Comfortable initiating conversations and taking charge of directions
- Experience with leading, directing, or otherwise organizing groups
- Strong communication skills
- Interpersonal communication skills
- Ability to accept and respect cultural difference
- Ability to follow and understand instructions
- Ability to maintain confidentiality
- Confidence to ask for assistance when needed
Designated Driver
- No
OSHA Category
- 2-Medium Risk