Customer Service Representative (1st Shift)

Hentzen is a unique company in today's world. Since our inception in 1923, we have remained an independent, privately held company committed to being a leader in the development and manufacture of quality coatings through innovation, dedication and service to our customers and employees. This continual commitment has led to Hentzen's recognition as a technology leader and trusted partner to our customers in the aerospace, defense, and industrial markets we serve. Through nearly 100 years of innovation experience, we have developed a unique ability to custom engineer advanced coatings designed to meet each of our customers' unique and challenging requirements. This innovation comes to life in our state-of-the-art facilities where our talented employees are challenged to develop coatings to solve these unique problems. If you want to join a technology leader, known for its innovation and dedication to its customers and employees, Hentzen can offer you a rewarding and challenging opportunity to learn and grow.

CUSTOMER SERVICE RESPRENTATIVE

1^st Shift

The Customer Service Representative (CSR) is responsible for ensuring customer orders and inquiries regarding customer accounts, orders, credits, and returns are processed in a manner that promotes outstanding customer relations. The accurate and timely processing of orders to avoid delays is a daily requirement to ensure products are shipped to the customers as expected. Responsive communication, both internal and external of the organization, is a necessity.

DESCRIPTION OF ESSENTIAL DUTIES:

• The CSR must recognize potential problems and react quickly to provide workable solutions to a vast array of customer issues to the satisfaction of the customer.
• Process complex orders and provide support for inquiries and problems received directly from customers, sales force, marketing, and in-house personnel in a manner that promotes outstanding customer relations.
• Edit electronic, written, and verbal orders for correct product codes, lot numbers, descriptions, sizes, special handling instructions, contract assignment, and any other special requests from the customer.
• Support field-based sales and technical personnel by providing home office customer service information.
• Resolve customer, sales, and marketing inquiries regarding order status, product availability, pricing, terms, shipping information, damaged/lost shipments, and product information in a knowledgeable and professional manner.
• Work closely with shipping department to handle emergency shipments, complaints, and export orders promptly and efficiently.
• Review, analyze and assist Credit and Quality Departments with returns as required.
• Provide support for special projects, systems upgrades or modifications of new product implementations as required to ensure Customer Service requirements are addressed in a timely and effective manner.
• Provide back-up support for reception duties as needed.
• Perform other duties as assigned.

QUALIFICATION REQUIREMENTS:

• Preferred education level: High school diploma with a college degree.
• Two to five years' experience in customer service preferred and preferably in a manufacturing, chemical or coating environment.
• Excellent organizational skills, ability to prioritize, and comfortable working independently.
• Exceptional oral and written communication skills, including strong spelling, grammar, and punctuation.
• Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills with all levels of management.
• Strong attention to detail.
• Ability to work in a fast-paced environment.
• Excellent computer skills (Microsoft Office - Word, Excel, Outlook), ERP system (IFS), and other office machinery.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is frequently required to talk or hear, stand and/or walk, use hands to finger, handle or touch objects or controls and move from place to place. The employee is regularly required to sit, balance, stoop, and occasionally reach above shoulders. The employee may occasionally lift and/or move up to 10 pounds.

The employee will spend most of his/her time in an office environment. The employee may occasionally be required to go to the workstations of other employees including the production plant. The employee is required to wear safety glasses in the production areas.

Please send resume to:

Hentzen Coatings, Inc.

Attn: Human Resources

6937 W. Mill Road

Milwaukee, WI 53218

or

APPLY ONLINE AT:

Women, minorities, Veterans, and disabled individuals are encouraged to apply

HENTZEN COATINGS INC. IS AN EQUAL OPPORTUNITY EMPLOYER

Qualified candidates will be contacted for an interview.

All candidates are subject to a post offer drug/alcohol testing, job related physical, and background check.