What are the responsibilities and job description for the Host/Hostess position at Heritage Valley Health System?
Department: Room Service
Work Hours: This position will work varying shifts throughout the day, evenings, weekends and holidays.
To respond to patients’ food needs and requests on the patient unit. To greet patients, deliver the appropriate menu, and explain the Room Service process to patients and families. To assist patients with ordering meals as needed. To assure patient satisfaction with all meals and snacks. To assemble and/or deliver trays and nourishments to the patient. To act as liaison between the patient, the dietary department, and the nursing staff, communicating patient food needs to all staff. To stock unit floor kitchens with par level. To assist with dishroom duties on daily basis.
Requirements High school diploma or GED. Must demonstrate good reading and writing skills as well as good comprehension skills. Must possess basic computer skills. Able to communicate effectively with patients, families, nursing staff, customer service specialists, dietitians, and other dietary production and transport staff. Requires excellent customer service and telephone skills. Requires understanding of modified diets. Successful completion of Acts 73 and/or 169 clearances within 90 days of commencing employment, if applicable.
Preferred: Previous work experience in patient services.
