CAD Implementer

Reporting to the Professional Services Manager, the CAD Implementer will undertake and occasionally lead activities related to the introduction, design, development, configuration, installation, and support of Hexagon's computer aided dispatch products and applications specializing in the Public Safety industry (9-1-1, Law Enforcement, Fire Protection Service, Emergency Medical Service). This highly technical role encompasses all aspects of software services delivery.

• Fully Remote Position
• Participate in functional requirement definition and analysis
• Create complex workflow through involvement in functional requirements definition and analysis
• Lead simple data modeling and data conversion definition activities
• Performs complex configuration and installation of Hexagon's COTS products
• Lead overall design of simple solutions for customers
• Deliver product training (end users and system administration)
• Design (including documentation), develops, installs and conducts acceptance testing of custom developed applications and system interfaces
• Lead database administration activities
• Lead support of customer's acceptance testing of Hexagon's products
• Other duties as assigned

• A degree in the Sciences, Computer Sciences, Engineering or a related discipline, or equivalent combination of education and experience.
• Minimum of 7 years' relevant experience related to technical application development
• Demonstrated success in a minimum of 4 of the following areas (pre-requisites for this level):
  • Delivery of end-user training sessions on Hexagon software
  • Creation of functional requirements definition and analysis activities
  • Having lead technical tasks within a project team on more than one occasion, for a system which is being used in production
  • Having demonstrated ability to build good relationships with customers
  • Delivery of customer presentations, or training to a small to medium size audience
  • Ability to interact effectively with customers and build and maintain positive customer relations
  • Consistently displays positive teamwork behaviors in line with Hexagon culture, including: reliability, effective and respectful communication & listening skills, proactive sharing of knowledge, cooperation and flexibility in approach and work style, and showing commitment to the team.
  • PSAP or field operations experience highly desired

Technical Skills & Knowledge

• In-depth knowledge of specific products
• Advanced technical skills and knowledge related to development or implementation of the following:
  • Relational Database Management (Oracle, SQL Server)
  • Desktop & Web based application development
  • Web services and client/server applications
  • Strong understanding of related application workflows
• Familiarity with web deployed software applications
• Familiarity with Microsoft Azure technologies desired, but not required
• Prior experience with computer aided dispatch and/or public safety answering point (PSAP) operations preferred
• Demonstrated history of critical thinking and advanced problem solving
• Thorough knowledge and application of project management concepts and practices
• Proficient in requirements gathering and analysis
• Committed to customer satisfaction and delivering quality service
• Handles multiple tasks concurrently and prioritizes workload effectively
• Adaptable to changing requirements
• Strong verbal and written communication skills as it relates to conveying technical information internally and externally
• Shares knowledge and assists others in the completion of their tasks to support team goals
• Understands and is able to articulate the business priorities of the professional services organization
• Engages in complex problem-solving exercise utilizing independent or team problem-solving skills

Other

• Up to 50% travel required within North America