What are the responsibilities and job description for the Customer Support Engineer position at HEXAGON SAFETY & INFRASTRUCTURE?
The Customer Support Engineer will support our Public Safety mission-critical software applications and will be the primary liaison between our end users, the North American Hexagon business unit, and our product development organization. They will have a keen understanding of Hexagon’s product offerings, be able to investigate, diagnose, and solve complex technical problems while communicating our value to the Public Safety industry.
Some of the responsibilities include the following:
- Provide high-quality phone, web, and email support focusing on North American Hexagon Customers
- Perform extensive troubleshooting of key software and hardware components
- Be able to replicate complex customer issues
- Take ownership of technical incidents and coordinate resolution with services or product development teams when necessary
- Train customers in system operation and software functionality
- Keep abreast of new company products and services
- Contribute to team effort by accomplishing related results as needed
- Perform other reasonable and related duties
- The Company reserves the right to change duties at any time
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