What are the responsibilities and job description for the Support Engineer position at HEXAGON SAFETY & INFRASTRUCTURE?
The focus of this position will be to provide technical product support for Hexagon’s Public Safety market which includes call taking, dispatching, situational awareness, records management, analytics, and mobile capabilities. Candidate will be a member of a team that is responsible for providing technical product assistance to our customer support and services teams globally.
Responsibilities:
- Apply basic principles, theories, and concepts to achieve resolution of moderate-to-complex technical product issues in a timely manner while adapting to ever-changing priorities
- Apply troubleshooting skills to analyze problems, research issues, and perform high-level debugging
- Interface directly with Hexagon customer support and services teams globally to assist in resolution of complex technical product issues
- Interface directly with end-customers to resolve technical product issues
- Interface directly with software development and product management to address issues requiring product code changes
- Potential travel to customer sites
Customer Support Engineer
Hexagon Safety & Infrastructure -
Madison, AL
