MHS Maintenance Supervisor II

At Hickam Communities, we turn housing into homes. We recognize that our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace. We value results, teamwork, innovation, and mutual respect. Come join our team and be part of a nationally recognized leader in property management and development, where we view ourselves as trailblazers as we tackle the challenges ahead.

Our Benefits:

• Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday)
• 401(k) plan with a company match
• Various comprehensive Medical, Dental, & Vision plan options for you and your family
• Flexible Spending Account and Dependent Care Flexible Spending Account
• Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance
• Tuition Reimbursement program and continuous training and development opportunities
• Wellness program (group challenges, seminars, gym membership reimbursement)
• Employee Assistance Program

The Maintenance Supervisor II is primarily responsible for assisting with the overall operation of the maintenance either the service call functions and preventive maintenance program or the Change of Occupancy Maintenance (COM) teams. Perform the oversight of General Maintenance Associates, Technicians and/or specialists. Responsible for ensuring the team members in the field complete COM and service request work in accordance with time and quality expectations.

Primary Responsibilities:

• Day to day oversight of maintenance team members: Maintain a close and highly responsive relationship to the day-to-day activities of the technicians, subcontractors, and residential service coordinators to facilitate the service and COM requirements for the location assigned. Adjust technician’s schedules as needed to complete all work requests in a timely manner. Develop and support technicians. Assist in the coordination of technician training, truck stock inventories, vacation planning, and company meetings.
• May be responsible for duties of Maintenance Technicians, Service Order Coordinators, COM coordinators and other Field Supervisors in their absence or as required.
• Quality Control Activities and Subcontractor verification: Perform Quality Control checks for service request process for technician and subcontracted work to ensure time and quality expectations are met. Perform Quality Control checks throughout the COM process for technician and subcontracted work to ensure time and quality expectations are met.
• Service Order Coordination or COM Coordination: Service Order Coordination includes investigation resident complaints and resolve when possible and coordinating subcontractor work and schedule specialty work to be performed outside of the normal appointment system. COM Coordination includes scope and identify tasks required for COM including estimating time and cost to complete repairs, coordinating contractor work.

Position Requirements:

• High School diploma or GED required; vocational or technical training preferred
• Carpentry, painting, plumbing, electric, HVAC or appliance certification preferred
• 3 -5 years previous work-related experience
• 1 year previous supervisory experience preferred
• Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
• Must be able to comprehend and converse in English to communicate effectively with organization staff, clients and families
• Able to communicate clearly and effectively in writing with internal and external customers
• Able to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use in varied situations
• Able to work collaboratively in small teams to improve the operations of immediate work group
• Provide a high level of customer service and staff training to meet customer service standards and expectations. Resolves service issues in the area(s) of responsibility in a timely and respectful manner