SERVICE BDR

We are looking for potential employees who want to grow with a progressive company. We are changing the automotive customer’s sales experience! Our Business Development Center (BDC) representatives are trained to provide a world-class experience to all who enter our doors. We are a family owned and operated business and provide an excellent work environment.


ESSENTIAL RESPONSIBILITIES

John Hiester Automotive is currently seeking a full-time Service Business Development Representative to join our willing team! In this role, you will:

    Schedule incoming service appointment queries by phone, email or chat by scheduling appointments, confirming pending appointments, following up with missed appointments and finding the answer for any of their questions
    Interact with customers to identify their individual needs and actively documents customer concerns with their vehicle and case notes
    Confirm pending appointments with customers and follow up with missed appointments
    Respond to all incoming online email leads and phone leads in a professional, well-spoken and timely manner
    Generate and schedule appointments by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers
    Complete phone calls as assigned by the Business Development Manager
    Direct customers to product information resources, including those available online
    Ensure service lead opportunities are accounted for and appropriate, accurate notes are typed into the Customer Relationship Management software
    Deliver inquiries and messages intended for other personnel and departments promptly
    Communicate effectively with service and parts personnel in order to assist customers interested in servicing their vehicle
    Achieve or exceed monthly and quarterly goals and objectives set by management
    Work with customers in a professional, well-spoken manner
     

EMPLOYEE BENEFITS

        Medical
        Vision
        Dental
        Accident
        Critical Illness
    Short-Term and
    Life Insurance
    401k with company match
    Employee discounts on vehicle purchases, parts, and service
    Opportunities for advancement

 
OUR CORE VALUES
 
    Character & Integrity
    Servant Attitude
    Professional
    Get-It-Done Attitude
    Loves People


OUR CULTURE

We are a company that has been successful by doing the right things and loving and developing our employees from good to great. Hiester Automotive Group is built on core values that create a positive atmosphere. We are a family owned and operated business and provide an excellent work environment. By living our core values, we have built a company that customers and employees love. We are seeking friendly, positive, and goal-oriented individuals to fill open positions immediately!

The ideal candidate for a Service Business Development Representative can be characterized as having a professional demeanor, a strong will to serve people, and the motivation to do more than expected. We are looking for highly motivated and goal-oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!
 
 
KNOWLEDGE, SKILLS & ABILITIES

    Strong writing skills for writing business correspondence
    Strong time management, prioritization, and multi-tasking skills in a fast-paced environment
    Team-oriented and positive attitude with high energy personality
    Professional appearance and attitude required, and must be reliable
    Proficiency in Microsoft Word and Excel or Google Docs and Sheets
    Must have a valid U.S driver’s license and clean driving record
    Strong communication skills
    Experience in customer service recommended

COMPENSATION
Compensation includes hourly pay plus commission, based on how many customers show up for appointments that you set in addition to how many sell us their car or buy from us. After the first 90 days of training are completed, Automotive Service BDC Representatives' annual pay plus commission varies $35,000 – $50,000.
 
BDC SCHEDULE

    Closed every Sunday
    Monday-Friday 9:00 am-6:00 pm
    Alternating Saturdays 8:00 am – 5:00 pm

Please provide an updated resume and a statement as to why you would like to be a Service Business Development Representative for our company. Join our team and see why so many customers choose us as their Dealership for Life!™