Student Navigator

Location: Hill County Campus, Hillsboro, TX, Johnson County Campus, Cleburne, TX, and the Burleson Center, Burleson, TX

Department: Student Information Services

Reports To: Director of Student Information Services

Benefits: Eligible

Job Summary: Serves as primary point of contact for students from application to graduation providing information and services.

Minimum Required Education:

• Associate’s degree or a combination of experience and education that yields the required knowledge, skills, and abilities
• Preferred: Bachelor’s degree

Minimum Required Experience:

• Two years general administrative support
• Preferred: Work experience in higher education

Required Abilities:

• Ability to be detail-oriented.
• Ability to communicate orally and in writing. Ability to interact with all levels of the organization.
• Ability to set priorities, manage time, meet deadlines, and multi-task with minimal supervision. Ability to work independently and as a member of a team.
• Ability to operate a personal computer and other standard office equipment. Working knowledge of Microsoft Office products including Word, Excel, and Outlook.
• Ability to think critically and apply appropriate problem-solving skills.
• Ability to maintain confidentiality of all information.
• Ability to interpret and abide by the policies and procedures of Hill College.

Required Skills:

• Demonstrated customer service skills.
• Demonstrated initiative to engage in continuous learning of new concepts, skills, and experiences.
• Demonstrated general clerical skills including, answering the phone, processing mail, filing, and typing correspondence.
• Demonstrated organization skills.
• Demonstrated time-management skills.

Required Knowledge:

• Working knowledge of general admissions, registration and financial policies, procedures and practices. Comply with federal and state regulations.
• Working knowledge of the Hill College vision and mission.
• Working knowledge of data base systems, Docubase, Apply Texas and SPEEDE systems.

Essential Job Functions:

• Assists students with applications for admission, scholarships, financial aid and/or graduation. Utilizes professional judgment as related to processing of overrides, dependency decisions, special circumstances and/or conditional admission.
• Creates and maintains student educational and/or financial records.
• Contacts applicants regarding next steps such as choice of major, degree plan, testing, residency and/or file completion.
• Assists with the evaluation of student transcripts and data entry of transcripts and/or transfer credits.
• Serves as the liaison between students and the college in the academic planning and appeals process, including responsibility for reviewing and making decisions on plans and appeals.
• Identifies and refers International, Veteran, athletic, scholarship, financial aid and other identifiable population students to the appropriate Coordinator or the Academic Advising and Success Center.
• Conducts initial advising and registration assistance by introducing students to advisors, clearing completed students for online registration and instructing in the use of MyRebel.
• Monitors current students’ satisfactory academic progress, identifies potential academic problems and makes referrals to the Academic Advising and Success Center as necessary.
• Assists in the graduation process.
• Ability to maintain effective working relationships with faculty, staff, students and other constituents.
• Participates in professional development and conducts presentations for Student Information Services.

Other Information:

• Weekend and evening work required during designated times.
• Travel to other Hill College Campuses as needed.
• Serves on institutional committees and workgroups as directed.
• Must have valid Texas driver’s license.
• Security sensitive position.
• Performs all other duties as assigned.

Physical Requirements:

• Light work; exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. The use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work.