What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Hilton Garden Inn Twin Falls?
SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Greets, checks in, and assigns rooms to guests
· Promptly and effectively deals with guest requests and complaints
· Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
· Assists sales and marketing efforts as directed by General Manager
· Handles confidential information with high integrity
· Maintains accurate cash, accounting, and reservation records
· Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
· Answers guest inquiries about area attractions, hotel services, directions or reservations
· Conducts wake up calls as requested
· Records pertinent guest information and issues in log book for opening managers review
· Keeps communal areas and lobby clean
· Assists breakfast hosts in replenishing food or supplies and cleaning as directed
· Assists with laundry as directed
· Follows company policies and procedures
· Other duties as assigned by supervisor or management
QUALIFICATIONS :
Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.
Skills:
· Interpersonal skills
· Guest service
· Innate sense of urgency
· Adaptability
· Detail oriented
· Proficient communication
· Ability to multi-task
· Advanced experience with personal computers and related software applications
· Ability to read, write, and speak the English language
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Nights as needed
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $14