What are the responsibilities and job description for the Housekeeping Runner position at Hilton Grand Vacations?
HGV Now Offers Day One Team Member Benefits!
Now Offering Daily Pay!*
Great opportunity to join the amazing Greensprings Vacation Resort with 296 units, located near the Historic Area of Williamsburg, Virginia. Become part of our passionate 45 team member family, where we strive for excellence to ensure our owners and guests have a great vacation, while building hospitality skills with Hilton Grand Vacations.
What will I be doing?
As a Housekeeping Runner you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards:
- Greet guests immediately with friendly/sincere acknowledgement
- Provide customer service to guests, including information about resort services, activities and local attractions
- Make sure that all requests are delivered in timely manner
- Make sure that all items delivered to the guest rooms are clean and in working order
- Check storerooms for availability of cribs, highchairs, pack & play and bed rails and ensure they are in safe condition
- Reports maintenance deficiencies in order to maintain room in compliance with resort standards
- Replenishes linen and guest amenities
- Assists co-workers as requested
- Work in a fast-paced environment, flexible with spontaneous demands from guests and for business needs.
- Display professional image at all times through appearance and conduct
- Within position scope, ensure resort is in compliance with all federal, state and local laws, including OSHA
- Uses the following Personal Protective Equipment (PPE): gloves, safety shoes, safety glasses
- Report defective, damaged or lost PPE, or equipment that does not fit properly to management
- Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position.
- Carries out reasonable requests of supervisor or management.
We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Previous hospitality experience
- High School / GED
- Previous related experience
- Physically able to move large and heavy objects such as: carts, large bags of linen, ironing board, furniture, mattresses
- Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, mops, spray bottles, carpet care equipment, hard floor equipment, hose
- Exposure to cleaning chemicals, vibrations, humidity, cold, heat, dust and noise
- Ability to read and recognize room numbers
- Ability to communicate effectively with guests and team members verbally or in written form
- Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of room
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
- Able to lift 75lbs; push/pull carts of 150lbs.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Hospitality industry experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
