What are the responsibilities and job description for the Guest Service Agent position at Hilton Head Island Beach & Tennis Resort?
Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a memorable experience. This position requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival and check them in efficiently while ensuring all necessary information is collected.
- Handle guest inquiries and provide information regarding hotel services, amenities, and local attractions.
- Manage reservations through phone systems and online platforms, ensuring accuracy in bookings.
- Address guest concerns and resolve issues promptly to maintain high levels of satisfaction.
- Maintain the front desk area, ensuring it is organized and presentable at all times.
- Collaborate with other departments to ensure seamless service delivery.
- Assist with administrative tasks as needed, including processing payments and managing guest accounts.
Experience
- Previous experience in hotel or resort environments is preferred but not mandatory.
- Familiarity with hospitality management software is a plus.
- Strong phone etiquette and communication skills are essential; bilingual or multilingual abilities are highly valued.
- A background in front desk operations or customer service will be beneficial.
- Ability to work flexible hours, including weekends and holidays, as required by the hotel’s operational needs.
Join our team as a Guest Service Agent and contribute to creating unforgettable experiences for our guests!
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Hilton Head Island, SC 29928 (Required)
Ability to Relocate:
- Hilton Head Island, SC 29928: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20