Memory Care & Health Services Coordinator

Description

ABOUT THIS POSITION

The Memory Care Coordinator is responsible for oversight of the memory care neighborhood including monitoring, training, and coordinating the programming and care services for the memory care neighborhood.  

Essential Responsibilities:

• Protects resident protected      health information (PHI) and adheres to Community confidentiality      agreement.
• Holds      team members accountable to exemplifying core values and appropriately      addresses behavioral issues as needed. 
• Knowledge      and understanding of state regulations and Company policies and      procedures, ensuring compliance with both, as it relates to      responsibilities. 
• Actively      and appropriately participates in state surveys and if necessary, assists      with the development and implementation of the Plan of Correction.
• Purchases      needed supplies within the Health Services Budget and documents on Budget      Spend-Down Sheet.
• Purchasing      within budget utilizing the expense management tools (budget spend-down      sheet)
• Communicates      budget status weekly at designated stand-up meetings to include expenses,      staffing hours, overtime, and agency projections/use. 
• Maintains      strict confidentiality of all known sensitive information to include      residents, staff, and community operations. 
• Attends      and participates in the Daily Stand-up Meeting

· Available by phone 24/7 and makes appropriate arrangements, when not available 

• Leads      and/or participates in investigations and documentation as needed. 
• Participates      on the marketing team and helps promote the Community through positive      relationships with outside agencies and local organizations. 
• Responds      to, leads when necessary, and carries out responsibilities during      emergencies/disasters per the Community’s Emergency/Disaster Plan.

· Participate in monthly all staff meetings and conducts in-services under direction of HSD.

· Adheres to and conveys the community’s philosophy of maintaining elements of resident directed care, individualized service and engagement plans and encouraging independence and engagement.

· Is an active member of the leadership team and works collaboratively with the team including the Intergenerational Montessori Director (IMD). 

• Recruits,      hires, orients, trains, supervises, schedules and manages all MC medication      assistants and care partners. 
• Acts as a supervisor to the memory care health services team      and ensures policies are procedures are followed.
• Ensure      completion of orientation and skills checklist. 
• Responsible      for the performance of Health Services Staff in MC providing ongoing      feedback and coaching/counseling when appropriate to include leading or participating      in employee terminations as necessary. 
• Schedules      & ensure sufficient staffing of care partners & medication      assistant according to/in compliance with the staffing budget and the      needs of the residents
• Covers      call-ins and tracks attendance of health services staff.  
• Notify      the Health Services Director and Executive Director when staffing budget      is not sufficient to meet residents’ needs to evaluate need for      increase. 
• Fulfils      role of medication assistant, care partner or help with resident care as      necessary. 
• Regularly      visits the Community during all shifts to build relationships and      encourage employee engagement, supervision, and address performance      concerns. 
• Use      staffing agencies only with approval of ED & Ownership Group, on a      limited time basis. Receives pre-approval from the Executive Director and      reports on Agency use weekly to include use and projections. Reviews and      confirms invoices. 
• Collaborating      with residents and those involved with their care to develop      Individualized Care Plans under the direction of HSD.
• Takes ownership of the memory care      neighborhood helping to ensure the neighborhood runs smoothly, with a      positive work environment with high satisfaction and low employee      turnover.
• Helps ensure regulatory compliance including survey readiness      and appropriate responses to state inspections. 
• Works in collaboration with the community Director of Health      Services and Executive Director to plan and assign work duties and assignments      for the health services staff.
• Monitors the day-to-day work provided by the health services      staff; supervising, critiquing, suggesting, and educating the staff on      proper work standards.
• Routinely audits resident charts to ensure accurate service      plans and postings are current and paperwork is complete and filed      correctly.
• Coordinates the resident’s move-in (including paperwork with      the Director of Health Services) and orients new residents and families to      the memory care neighborhood.
• Facilitates and coordinates the move-out process for all      residents who are moving out from the memory care neighborhood. This      includes assisting the resident, family, and other healthcare providers to      make this transition as easy as possible.
• Monitors and implements the service plan process, including      the alert charting. This includes      updating service plans on a routine and timely basis, scheduling and      facilitating service plan meetings 6 months after move in or when needed      with residents, employees, and families.
• Routinely monitors the process to develop new and better      ideas for the delivery of services and satisfaction of the residents. Listens to      residents, family members, the care team and others for continued      improvement and innovation. Works towards resident and legally      authorized representatives high satisfaction. 
• Monitors the delivery of services during all shifts by      scheduling routine monthly visits to the late evening and night shift      health services team.

· Work directly with contracted pharmacy to ensure contracted services are promptly and appropriately provided. Report contract discrepancies to Health Services Director & Executive Director as appropriate. 

· Coordinate physician orders and assist with pharmacy orders, when necessary.

• Assists and helps facilitate the monthly memory care      neighborhood staff meetings.
• Organizes and assists with developing meetings with the memory      care resident/family council.
• Organizes and assists with facilitating the monthly      Alzheimer’s Support groups.
• Monitors and coordinates the housekeeping duties with the      housekeeping department as needed. 
• Properly utilizes the software      systems and devices used by the Community.

· Follow infection control procedures, as established by the community. Wash hands after caring for a resident.

· Report all incidents/accidents, regardless of how minor, to the Health Services Director as soon as possible. Follow mandatory abuse reporting and assist the Director of Health Services in investigations. Immediately report emergencies or potential liabilities to the Director of Health Services. 

· Report all hazardous conditions and equipment to the Health Services Director or Executive Director.

· Participate in all shift huddle meetings immediately after incidents or when requested.

· Communicate complaints, suggestions and concerns to the shift supervisors, Director of Health Services, Executive Director or in suggestion box. 

· Possess the ability to deal tactfully with employees, residents, family members, visitors, and the general public. Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level they are currently functioning.

· Supervises, motivates, and evaluates the care staff to ensure that the highest quality of service is provided for residents.

· To perform other duties that may be set forth by the Owners or specified by the Executive Director or, completing all assigned duties which may change from time to time according to resident’s needs, staffing levels and working circumstances.

· Coordinates with AD & IMD to plan, organize and implement resident activities that reflect the interests of the residents in cooperation with appropriate resident support groups and community departments in conjunction with the Activities Director and IMD.

· Consults and works with other departments in developing appropriate activities as they relate to the physical, emotional, spiritual, intellectual, and social needs of the individual residents in conjunction with the Activities Director and the IMD.

· Coordinates resident activities and programs in conjunction with the Activities Director, and the Intergenerational Montessori Director, if applicable which are sponsored by community groups. Develops plans and coordinates community volunteer program in conjunction with the Activities Director and the IMD.

· Works closely with other departments to maximize level of independence and engagement for community residents.

· Performs any other job duties as assigned by Director of Health Services or Executive Director.

What makes our company a great place to work?

Our sincere approach:

Our Mission - Making a difference by cultivating purposeful connections, bringing joy & opportunity.

Our Values - Wisdom, Excellence, Purpose, Innovation, Integrity, Grace, Gratitude, Synergy

Pay - We know that pay is important to you, and we seek to pay our employees well. We conduct regular wage surveys and when a cost-of-living increase is due we pass the increase along to both current and on-coming employees. In addition, we offer pay rate increases at 90-days & annually.

Our Culture - We take leadership seriously and are dedicated to creating a positive, warm and inclusive environment

We Listen - We'll check in with you often through our app just to see how your shift went and make sure we are providing you all the tools and support you need to be successful.

We Care - We regularly recognize team members that exemplify our mission and values (see job description below) through our Employee Recognition Programs.

Training & Opportunities:

Grow Your Career - We offer online certification programs, on-the-job training and may cover your cost for job related certifications.

Opportunities for Advancement - Our Team Members are considered first for openings in Leadership positions.

Personal Growth Plans - We desire to know YOU and to support you in your senior living career endeavors.

Benefits:

• To celebrate YOU, you get to your BIRTHDAY OFF as a paid holiday
• Paid Time Off
• Holiday Pay, including the evenings before Christmas & New Years
• Health & Dental Insurance
• Pay on Demand (similar to paycheck advances)
• Discounted employee meals
• Work with Friends - earn bonuses for referring the people you know!
• Benefit Hub that gives access to discounts to over 2800 retailers

Responsive

We review applications daily and will be in touch with you very soon!

Requirements

Qualifications

• Must be 18 years of age
• LPN/LVN 
• Meet the Memory Care requirements for criminal history screening
• Pass Abuse Registry Check (where applicable)
• Pass required drug/alcohol screenings
• First Aid and CPR Certification (where applicable)
• Have adequate education, relevant training, or experience to provide for the needs of the residents

Physical Requirements

• This is a physically active position. Ability to walk throughout community continually throughout the day
• Ability to spend long periods of time on feet and to ambulate quickly
• Ability to push and pull wheelchairs and other equipment up to 300 pounds
• Ability to physically assist residents weighing 70 - 290 pounds
• Visual and auditory acuity within normal limits
• Bending, kneeling and occasionally reach above the shoulder level and carry up to 30 pounds
• Ability to use office equipment

Additional Requirements

• Sincere interest in providing quality, compassionate and innovative services for seniors
• Ability to understand the policies and procedures of the Community including emergency plans
• Follow mandatory reporting requirements and Resident Rights
• Ability to work as part of a team 
• Good verbal and written communication skills. English skills adequate to allow communication with residents and staff and be able to understand written and verbal instructions
• Self-motivation and problem-solving skills
• Must be comfortable with technology and the use of software programs
• Familiar with the Health Insurance Portability and Accountability Act (HIPAA)
• Ability to multi-task with an attention to detail, prioritize and have excellent time management
• Demonstrate excellent customer service skills
• Requires minimal supervision, is a self-starter, accurate, dependable, neat & thorough in tasks

This community is an equal opportunity employer.

This employer participates in E-Verify, the federal program for electronic verification of employment eligibility.