Healthcare Customer Representative

Position: Healthcare Customer Representative

Duration - 4 Month

Location- Cleveland, OH

Pay - $22

Reason for Opening: Special Project

Work Type: Field Recruitment Work-from-Home

Locations:

• San Diego, CA
• Cleveland, OH
• Atlanta, GA
• Philadelphia, PA
• (Candidates must live within 50 miles of one of these locations)

Schedule:

• Training: 8:00 AM – 4:30 PM CST (must be fully available and focused)
• Post-training: Normal business hours for local time zone

Internet Requirements:

• Hard-wired internet connection (Wi-Fi not permitted)
• Minimum speed: 10 Mbps Download / 5 Mbps Upload
• Satellite internet not compatible

Mileage: Reimbursed for field visits

Role Summary:

The Provider Contracting Representative will be responsible for recruiting dental providers to join network. This position involves a combination of fieldwork (visiting dental offices in person) and remote work (outbound calling, follow-ups, and administrative tasks). The representative will build strong relationships, negotiate discounts, and process contracts to expand dental network.

Key Responsibilities:

• Recruiting Providers:
• Visit dental offices in person to discuss network participation.
• Make outbound calls to follow up with dental offices after visits.
• Visit Preparation:
• Build visit plans using provider lists and prepare materials for distribution.
• Relationship Management:
• Build and maintain relationships with dental providers to generate interest in joining network.
• Share network benefits and options.
• Negotiations & Contracts:
• Negotiate provider discounts for dental services.
• Process contracts and track contacts in internal systems.
• Complete and process all necessary paperwork for network enrollment.
• Administrative Duties:
• Manage multiple priorities in a fast-paced environment.
• Adapt quickly to shifting business needs.
• Ensure data accuracy in all provider interactions.

Non-Negotiable Skills:

• Excellent written & verbal communication
• Strong attention to detail
• Intermediate to advanced computer proficiency
• Ability to work uninterrupted in a secure, dedicated home workspace

Additional Skills & Qualifications:

• Phone etiquette for inbound/outbound calls
• Proficiency in MS Office Suite (Word, Excel, Outlook, etc.)
• Strong organizational, problem-solving, and creative thinking abilities
• Self-motivated, independent worker with strong interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Sales experience preferred
• Dental office experience a plus
• Bilingual (English/Spanish) a plus
• Continuous improvement mindset