Administrative Specialist, CRS

Holmes Murphy is one of the nation’s largest privately held insurance brokerage companies. It is our mission to promote health, protect wealth, and deliver peace of mind to our clients. We pride ourselves on being a place where employees love what they do, and who they do it with! In fact, we live by our purpose statement of “Caring for your unique potential is our SOUL purpose!”

Offering a fast-paced work environment and vibrant company culture, and the opportunity to share your unique potential, there really is no place like Holmes! We are looking to add an Administrative Specialist to join our Creative Risk Solutions team in Waukee, IA. Ideal candidates will have an innovative mindset, strong interpersonal skills, and a love of learning.

Duties:

• Properly identifies and assigns losses reported through claims system to the appropriate claims adjuster.
• Receives, gathers and accurately transmits loss information to CRS from communications with the insured, claimants, and internal staff in a timely manner.
• Enters and maintains accurate loss information on a computer system during the claim process.
• Processes incoming CRS mail once the mail room has opened, identified, and scanned mail into Shared Mail Scanning Folder along with incoming mail through the Paperless email account.
• Receive, sort and distribute daily checks.
• Manages on-site and off-site closed file pick-up and delivery orders and allocates the files appropriately.
• Enters data for policy renewals.
• Maintains accurate data in our contact database.
• Back-up for customer inquiries when adjusters are unavailable.

Knowledge, Skills, and Abilities:

• General knowledge of worker’s compensation and property casualty insurance coverage and the ability to apply that knowledge in the performance of the job duties.
• Ability to work with persons under adverse or highly emotional conditions.
• Skillful knowledge of the claims process.
• Requires excellent time-management and organizational skills.
• Ability to work daily and extended hours, as necessary.
• Ability to understand limited property/casualty coverages and forms.
• Ability to maintain confidentiality.
• Ability to act in a professional and courteous manner.
• Ability to learn various software programs.

Qualifications:

• A high school diploma or GED equivalent.
• Minimum of two years administrative experience with background in property/casualty insurance coverage preferred.

Benefits:

• Paid Time Off
• Tuition Reimbursement after 1 year of employment
• Fitness Reimbursement
• Generous Parental Leave for all
• New Parent Benefits
• 401k Profit Sharing
• Flexible/remote work arrangements