PHARMACY ASSISTANT

RETAIL PHARMACY ASSISTANT

REPORTS TO:  RETAIL PHARMACY TECHNICIAN SUPERVISOR

JOB SUMMARY

Assist Pharmacy Manager and Staff Pharmacist in providing excellent customer service to our customers.  Assist Pharmacy Technicians with filling of prescription orders.   Answer phone calls from healthcare providers, customers, and vendors.

ESSENTIAL FUNCTIONS

• Maintain a positive friendly attitude while working in a fast paced environment.
• Retain customer through superior customer service.
• Prescription processing including labeling bottles, non-professional routine patient inquiries, and filling prescriptions.
• Refer new prescriptions, actual handling of Pharmaceuticals, and questions form providers and customers regarding health care to the Pharmacist.
• Triage phone calls.
• Provide prompt, professional service to customers while protecting PHI.  (Protected Health Information) and complying with the State and Federal Statutes, Rules, and Regulations Governing Practices of Pharmacy.
• Maintain customer confidentiality at all times as required by HIPAA.
• Efficient and accurate data and prescription entry and record keeping in compliance with Company policies and procedures.
• Under the supervision of the Pharmacist, the assistant may participate in inventory control including ordering, receiving, pricing, checking expiration dates, stock maintenance, and storage.
• Participates in traditional and e-learning programs.
• Works effectively with other company employees, mangers, and departments.
• Perform all job functions with Company Mission, Vision, and Goal Statements in mind. 

JOB REQUIREMENTS AND QUALIFICATIONS

• High School Diploma or General Education Degree (GED); Washington State Pharmacy Assistant License.
• Must demonstrate proficiency, productivity, and effective time management while working independently in a fast paced environment with minimal supervision.  
• Must demonstrate proficient ability to foster professional working relationships utilizing strong interpersonal and communication skills organization-wide.
• Must demonstrate the ability to quickly acquire knowledge of Company program structure and pharmacy policies and procedures.
• Must demonstrate proficient ability to understand, apply, and interpret an extensive array of information, variables, and instruction where only limited standardization exists to define problems, collect data, establish facts, and draw conclusions.
• Must demonstrate proficient ability to apply mathematical concepts such as basic algebra and geometry to such tasks as discounts, interest, portions, percentages, area, circumference, and volume to practical situations.
• Must demonstrate practical knowledge of computers, word processing software, inventory software, billing software, system software, and products applicable to the industry.   Additionally, must demonstrate the ability to quickly and proficiently learn to use any other technology tools as required for completing job tasks.  
• Must demonstrate the ability to analyze and interpret general business periodicals, professional references, technical procedures, and/or governmental regulations and effectively present and debate any assortment of the information relevant to the assigned pharmacy.
• Must be able to work regularly scheduled shifts between the hours of 9am-5pm on Saturday.  At times a flexible adjusted work schedule, as needed.
• Must demonstrate the abilities to work in a standard office setting, this may include but is not limited to: having the stamina to frequently stand for extended periods of time; maintaining focus despite interruptions; walking and lifting and/or moving up to fifty (50) pounds; vision to read printed materials and a computer screen; hearing and speech to communicate in person and  over the phone; manual dexterity to perform job functions.  

OTHER INFORMATION

This job description has been assessed and found to have no potential risk of occupational exposure to hazardous chemicals, blood, or other potentially infectious materials. However, during some duties it may be necessary to wear personal protective equipment (PPE). Before performing any activity that requires the use of PPE, proper training and certification is required.

NOTICE

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  I have reviewed this information and understand and accept these responsibilities.  Any questions regarding the responsibilities of this position were addressed and resolved before signing.