What are the responsibilities and job description for the Alarm Monitoring Operator position at Hobby Lobby?
Overview
Hobby Lobby's Loss Prevention is searching for a self-driven, detailed orientated and motivated individual that can provide support for over 1,000 retail stores. This position is located on the Hobby Lobby campus which is located in Southwest, Oklahoma City.
Current Shifts Available :
Day Shift : Wednesday 12 : 00am to 6 : 00am and Thursday thru Saturday 6 : 00pm to 6 : 00am
Responsibilities :
Responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and follow up with the store manager
Respond to all incoming alarm signals in the automation software according to documented procedures
Logs all information into the automation system immediately and accurately
Provide alarm reset instructions and basic troubleshooting while on the telephone
Work with service and installers in identifying issues and the need for repair and determine appropriate tech (HVAC, Sprinkler or Security Alarm)
Scheduling and following up on repair service calls and provide customer updates
Ensure confidentiality of the customer at all times
Perform all other duties assigned
Job Description - Requirements
Call Center or Alarm Center experience helpful but not required
Proficient - Microsoft Office : Word, Excel Outlook
Ability to multi-task and stay calm during stressful situations
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