What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Across From Universal?
The position is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned.
Holiday Inn Across From Universal is looking for a guest services agent.
Responsibilities for guest services agent
- Accepts reservations, changes and cancellations in the absence of CORE Department Staff
- Ability to select and block rooms for arriving guests
- Greeting all guests in a friendly and warm manner
- Overseeing all cash/credit card transactions and maintain a personal bank
- Ensuring the highest level of guest service by embracing the Delta Service philosophy of being Welcoming, Engaging and Exceeding our guests expectations
- Maintain a favorable working relationship with fellow colleagues in Housekeeping and in the Maintenance, with colleagues throughout the hotel/company
- Perform other duties in Front Office as assigned
- Interacts with all guests
- You will ensure that proper payment methods are collected along with recording any special requests from the guest
- You will follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Must be available to work a variety of shifts including overnights and weekends
- Physical requirements include the ability to work long hours, Ability to stand for long periods of time without sitting or leaning
- Opera Experience a plus
- Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage. Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property). We Invest in Your Future Success! Become a department trainer Join our Job Coach Program. Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses). Enjoy the Holidays! We offer Seven (7) paid holidays throughout the year. Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program. Paid Time Off (PTO) Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose EOE M/F/D/V Drug-free Workplace
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Supplemental Pay:
- Tips
Ability to commute/relocate:
- Orlando, FL 32819: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
- OPERA: 1 year (Preferred)
- Front desk: 1 year (Required)
- Hotel: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: One location