What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
The moment a guest steps into the Holiday Inn Express and Suites they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
What we need from you
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
- Flexibility - night, weekend and holiday shifts are all part of the job
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people. If this sounds like the perfect fit for you, apply today!
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Location: 2008 Jefferson Street, Laurel, Mississippi 39440
Job Types: Full-time, Part-time
Pay: From $9.00 per hour
Benefits:
- Employee assistance program
- Employee discount
Schedule:
- 8 hour shift
Work setting:
- In-person
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
Salary : $9
