What are the responsibilities and job description for the Guest Service Representative position at Holiday Inn Express and Suites?
The Holiday Inn Express and Suites is seeking candidates for a Guest Service Representative. We are looking for both full time and part time and looking for someone who can cover any shift when needed.
What does it take to be a GREAT front desk agent? Someone who is a fast learner, has a positive attitude, can handle multi-tasking, can provide exceptional customer service to our guests. You will be expected to work in a team environment, but also alone at times. During some shifts, you may be the 'manager on duty' as a manager is not always present. Opera experience preferred, but if you are a great fit, we are willing to train the right person! Nights, Weekends, and Holiday availability is a MUST when scheduled--we are open 365 days a year and 24hrs a day! We are looking for someone who has full flexibility.
Duties and Responsibilities (including but not limited to):
-Responsible for greeting each and every guest as they enter and exit the building
-Responsible for checking guests in and out of the hotel
-Responsible for answering phones and transferring calls to the appropriate hotel department when necessary
-Responsible for booking/modifying reservations for guests
-Answer various questions from guest in a pleasant manner
-Respond effectively to guest complaints and provide excellent customer service to hotel guests
-Complete in full a daily front desk checklist
-Run various reports on the Front Desk System for management
-Deliver items to guest rooms
-Lift and organize packages for guests and also hotel inventory orders
-May be asked to perform duties in other areas of the hotel when short staffed
-Refill coffee canisters and bake cookies when required
-Responsible for maintaining cash drawer contents and making change for guests
-Responsible for completing all required training in a prompt manner as assigned by management
-Other duties as assigned by management
Requirements:
-Must have reliable transportation to/from the hotel
-Must be able to work weekends when required
-Must arrive on time for scheduled shift to relieve previous shift
-Must be able to understand and carry out instructions
-Must be able to bend, stand, and walk during the full shift
-Must be able to lift 20 pounds
-Must be able to maintain a professional manner in stressful situations
-Must be able to communicate on the phone and in person and answer questions from guests in a prompt manner
-Must be able to use math skills to calculate appropriate change to guests
-Must be able to work a full shift with no break
-Must answer phone calls from management promptly when off property
-Must have experience in customer service and preferably hotel experience
-Must possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
-Must wear hotel provided uniform and adhere to requirements on appropriate work attire
Job Types: Full-time, Part-time
Job Type: Part-time
Pay: $15.13 - $16.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15 - $17
