What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Holiday Inn Express and Suites?
Job Overview:
We are seeking a skilled Front Desk Agent to join our team in providing exceptional customer service in a hospitality setting. This would be a night audit position, 11:30 PM to 7:30 AM. Weekdays and rotating weekends. 24-30 hours per week.
Duties:
- Greet and assist guests with check-in and check-out processes
- Handle reservations, cancellations, and inquiries promptly and professionally
- Perform night audit duties as needed
- Maintain a clean and organized front desk area
- Answer phone calls and direct them appropriately
- Provide information about hotel services, amenities, and local attractions
- Process payments and ensure accurate billing
- Run night audit at the end of the night. Do the daily report.
- Provide a memorable and meaningful guest experience
-Enroll guests in the IHG rewards club program
Skills:
- Experience in front desk operations within a hotel or resort setting
- Proficiency in using phone systems and hotel management software
- Strong customer service skills with a focus on guest satisfaction
- abilities are a plus for assisting international guests
- Knowledge of hospitality management practices
- Excellent phone etiquette and communication skills
Weekend morning and evening shifts primarily needed. Please submit a resume.
This position offers the opportunity to work in a dynamic hospitality environment, utilizing your skills to create memorable guest experiences. If you have a passion for customer service and enjoy working in a fast-paced setting, we would love to hear from you.
Job Type: Part-time
Pay: $11.00 - $11.50 per hour
Expected hours: 16 – 32 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends only
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $11 - $12