Front Desk Manager

You'll receive a warm welcome when you choose the Holiday Inn Express SW in Fargo your new employer! With a terrific location, deluxe amenities and upgraded accommodations, our guests "Stay Smart" with us. We're located just over one mile from the new Sanford Area Medical Center and within minutes of Hector International Airport (FAR) and NDSU. Not only do our guests love the fact we are close to Fargo's premier shopping destinations, such as the West Acres shopping center, but it's convenient location is a great benefit to our team members as well!

We are currently accepting resumes for a Front Desk Manager. This is a "hands-on" working manager role, time may be split between back office and working at the front desk. Ideal candidates will have prior leadership and trainer experience, preferably in the hospitality industry, must have the ability to work independently, is self-motivated, exceptional guest service, decision-making and problem-solving skills, and the ability to work as needed based on the occupancy of the hotel as well as staffing levels within the department. Prior IHG and/or Opera experience is a plus! 

Some Responsibilities May Include:

• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback.
• Manage conflict and improve team member performance.
• Educate and train team members in compliance with federal, state and local laws and safety regulations. 
• Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Ensure staff is properly trained on systems, security and cash-handling procedures as well as service and quality standards.
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact effectively with guests.
• Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
• Conduct routine inspections of the front office, breakfast and public areas and take immediate actions to correct.
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
• Train team members on procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police and emergency personnel.
• Perform other duties as assigned.

Qualifications:

• Must possess good overall technical, mechanical and maintenance skills in order to effectively troubleshoot, identify and/or repair hotel product deficiencies.
• Must possess strong time management skills and good common sense.
• Must be detail oriented and organized.
• Must maintain good accurate logs and/or records as required or requested by the General Manager and/or governing authority.
• Must be flexible and willing to respond to any emergency related maintenance issue and/or repairs.
• Some weekends and holiday shifts
• Must have the ability to multi-task, as needed.

Physical Requirements:

• Ability to bend and lift up to 20 lbs.
• Ability to stand and/or walk for long periods of time.

*Must be able to successfully pass a background check as it relates to the job responsibilities for this position.

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

S&L Hospitality is a privately held hotel development and management company with our corporate office located in Verona, WI. The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make S&L Hospitality a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched.

Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.