What are the responsibilities and job description for the Part Time Front Desk 2nd Shift 3 to 11pm position at Holiday Inn Express & Suites?
Front Desk Attendants are responsible for greeting and registering the guest, providing outstanding guest’s service during their stay, and settling the guest’s account upon completion of their stay. Must posses a positive and upbeat personality. Must have the ability to multi-task, be detail orientated, and be able to problem solve in order to effectively deal with internal and external customers. Front desk attendants must also be able to stand for long periods of time.
Core Duties & Responsibilities include the following. Other duties may be assigned.
· Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
· Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
· Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
· Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
· Accurately checks out guests and communicates departures with housekeeping staff.
· Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
· Makes, confirms and cancels reservations via telephone, computer and in writing.
· Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.· Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
· Maintains the cleanliness and organization of the hotel lobby and front desk area.
· Washes, folds and properly stores laundry.
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Work Location: In person
