What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Lakeville?
JOB DESCRIPTION
Our Front Desk representative accurately and efficiently handles all hotel reservations, inquiries and guest arrivals. Provides courteous, prompt and professional responses, while promoting hotel services and ensuring guest satisfaction.
Processes reservations delivered by telephone, and central reservations systems, sales office, and travel agents; and prepares letters of confirmation. Communicates reservation information to the front desk.
- Positive and upbeat personality with a desire to deliver superior customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and able to problem solve in order to be able to deal with external and internal guests
- Must be effective in handling problems in the workplace including and anticipating, preventing, identifying and solving problems as needed.
- Promotes superior customer care by being courteous, friendly, and helpful to guests, managers, and fellow employees.
- Performs other duties as assigned.
- Must be able to work and understand the financial information and data.
- Ability to participate in the creation of an enjoyable workplace.
Qualifications:
- High school graduate or equivalent.
- One year of previous customer service or reservations experience, preferably in a hotel environment. Ability to communicate clearly.
- Ability to effectively interact with guests, management staff, and other employees in a professional manner.
- Possess telephone communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests.
- Skilled in basic math and computers.
- Knowledge of property management systems.
- Ability to work a flexible schedule, including weekends and holidays.
- Must be punctual and maintain regular and reliable attendance.
Experience:
Previous experience in a similar role preferred but willing to train the right individual.
Job Types: Full-time, Part-time
Salary: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 6-8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- [Lakeville, MN Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Relocate:
- Lakeville, MN 55044: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16