What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn St. Louis SW - Route 66, an IHG Hotel?
What's the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day's schedule
- Jump into other ad-hoc duties when your colleagues need your help
What we need from you
*
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
*
Strength - sometimes you'll need to lift, push and pull big objects up to 50 lbs (23 kg). This can involve bending and kneeling
*
Experience - ideally, you'll have spent at least one year in a front desk or guest service position
*
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
*
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job
*
Fluency in the local language - extra language skills would be great, but not essential
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Job Types: Full-time, Part-time
Pay: $14.50 - $16.00 per hour
Job Types: Part-time, Full-time
Pay: $14.50 - $16.00 per hour
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16