What are the responsibilities and job description for the Customer Service Representative position at HOM FURNITURE?
Description
Responsibilities
The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture’s customers. Necessary tasks include:
- Answering phones to either direct callers to the proper department or to answer any questions they may have.
- Finalizing orders, taking payments, and scheduling deliveries and pickups.
- Processing returns and processing initial paperwork for warranty claims.
- Making changes and cancellations to orders when appropriate.
- Updating customers on changes to their order status.
- Processing finance applications.
- The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
- Processes sales for accessories and other small purchases.
- Occasionally, the Customer Service Representative works the sales floor following HOM Furniture’s proven sales methods.
- Other duties as assigned.
Requirements
Education: Must be working towards or have a high school diploma or GED.
Experience: Six months of customer service experience preferred.
Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
Other: Must be able to communicate effectively both verbally and in writing.
*Reasonable accommodation will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
Salary : $15 - $17
