What are the responsibilities and job description for the Front Desk Agent-Night Auditor - Fort Worth Cityview position at Homewood Suites by Hilton?
The Homewood Suites by Hilton in Fort Worth is seeking a FULL TIME Guest Service Representative for front desk night audit; 11pm-7am shifts 4-5 days a week. The selected candidate will be responsible for ensuring 100% guest satisfaction from the moment a guest arrives at the hotel until they check out.
The customer service oriented staff will:
- Check guests into and out of the hotel
- Inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as necessary.
- Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned.
- Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
- Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
- Ensure that the back office, front desk, lobby and other common areas are clean and well organized.
- Resolves complaints and inquiries concerning service and facilities
- Ability to communicate with public, hotel staff and management in a professional manner.
- Initiate, monitor and accurately complete shift checklists for proper completion of tasks.
- Provide effective communication to all departments of guest activity.
- Effectively coordinate relocation of guests when necessary.
- Maintain a high level of professional appearance and demeanor
- Perform other tasks as needed
The 11pm-7am Night Audit shift involves running daily audit, etc.
Strong Customer Service skills are mandatory. Candidate must be an excellent communicator.
Job Requirements
- Strong customer service orientation and skills.
- Follow/enforce company policies and procedures.
- Resolve problems in professional manner.
- Valid Drivers License
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $15