Customer Service Representative

Honda of North Hollywood is looking for a few customer service experts who can help us grow our call center. Call center experience with exceptioncal communcation skills are a must for this position.

As an appointment coordinator, you're one of the most important team members at Honda of North Hollywood. You're a critical point of contact, primarily for our Sales Department guests, and your communication is critical in creating a super experience. You will handle all incoming calls for the Sales departments, as well as performing follow up to invite guests to the dealership.

We're looking for a team player with an outgoing, customer-service approach to daily responsibilities. This is a great entry point for a career with us, for someone who already has customer service or a general sales background (like electronics, appliances, real estate, B2B, marketing, etc.)

What You'll Do

• Communicate effectively with Sales guests according to their preferred method of communication be it phone, text,chat or email.
• Respond to guest and team inquiries in a timely fashion
• Make outbound follow up calls to improve Customer Satisfaction Index (CSI)
• Contact all no-shows' to reschedule any missed appointments
• Schedule prospective customers for test drive opportunities
• Drive yourself and the team to maintain a super work environment and get better every day
  
  

What You'll Need

• Full-time and part time availability. You'll also need to be at least 18 years old
• Bi-Lingual (English / Spanish) is preferred.
• Strong communication skills with both staff and guests
• Be able to work comfortably both with guests in-person and via phone calls, emails, text messaging and online chatExcellent organizational and follow up skills
• Ability to multi-task in a fast-paced environment
• Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Professional appearance and a strong work ethic.
  
  

Physical Demands

Required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Sit and/or stand interchangeably throughout the day.
• Sit and/or stand for long periods at a time.
• Use hands, fingers and arms continually, frequently and throughout the day.
• Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
• Pick-up, lift and carry items that may exceed 50 pounds.
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

• Guaranteed hourly wage plus commission
• Fast paced work environment
• Paid training and development
• Career growth opportunities
• Medical, dental, vision and other benefits for you and your qualified family members
• Paid time off and holidays
• 401(k) retirement program with Company Match
  
  

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Honda of North Hollywood reserves the right to revise or change job duties and responsibilities as the need arises.

Honda of North Hollywood is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status or on the basis of disability.