Front Desk Associate / Patient Care Coordinator

Honey Skincare Studio
Front Desk Associate / Patient Care Coordinator

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***ONLY APPLICANTS THAT FILL OUT OUR ONLINE JOB FORM WILL BE CONSIDERED ***

Please copy and paste the below link into your browser and thoughtfully complete the brief questionnaire so that we may get more acquainted with you.

https://honeyskincarestudio.com/job-application/

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About

Join the Award-Winning Honey Skincare Studio Team in Arlington, VA!

Honey Skincare Studio is a boutique medical spa where we offer medical-grade facials, laser treatments, and injectables to enhance natural beauty and boost our clients' confidence. Our passionate team is dedicated to delivering amazing results and top-notch service. We pride ourselves on our vibrant, energetic, and positive culture, encouraging initiative and leadership at every level.

Are you ready to take customer service to the next level? Are you a go-getter who is detail-oriented, warm, inviting, perceptive, driven, disciplined, and a fantastic team player? Do you thrive in a fast-paced spa environment with incredible colleagues and clients? If so, we want YOU! Come join our dynamic team at Honey Skincare Studio and be a part of something special.

Responsibilities (include but are not limited to the following)

● Provide top-notch customer service to our clients;
● Answering phone calls, text messages & emails from clients in a professional manner;
● Schedule appointments and provide any needed follow-up with existing clients;
● Monitor spa products and inform office manager if ordering is needed;
● Keep frontdesk and common areas tidy, clean and organized at all times;
● Process payments for goods and services;
● Maintain expert level knowledge of company products, services, promotions and rates;
● Assist prepping esthetician rooms between appointments when needed;
● Ability to sell products and services;
● Properly update spa records, and client files as needed;
● Monitor expenses and costs online and in boutique (ensure proper labeling and pricing of all products and services);
● Engage in a positive and professional manner with co-workers and guests, and effectively listen and properly address issues / concerns as needed;
● Keep track of smooth functioning of all spa operations and admin - and timely alert leadership team and management if action is needed;
● Keep track of proper inventory and re-stock;
● Complete special projects as assigned by leadership team / management;
● Perform any other duties as requested by management.

Requirements and skills:

● Proven experience as a frontdesk representative, agent and/or similar role ;
● Strong communication and people skills;
● Strong organizational skills, multi-tasking capabilities, and problem solving-skills;
● Top-notch customer service skills;
● Strong work ethic;
● Reliable, honest and collaborative;
● Strong team player;
● Passionate, ambitious, and engaging personality;
● Strong communicator, and listener with a positive attitude;
● Able to receive & provide feedback in a constructive way;

Qualifications:

● Minimum of 1 year administrative experience;
● 3-5 years of customer service experience;
● Flexible schedule, evening & weekend availability;
● Aesthetic industry experience or knowledge is a plus;
● Organized and detail oriented;
● Strong computer / software skills;
● Social media and marketing experience is a plus.

Benefits:

● Health insurance
● Dental insurance
● Employee discount
● Opportunities for advancement

Schedule:

● Day shift
● Holidays
● Tuesday through Saturday
● Weekend availability

Job Type: Full-time (30-40 hours per week)

Job Types: Full-time

Salary: From $18.00 - $22.00 per hour

Ability to commute/relocate:

● Arlington, VA 22201: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 3 years (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $18 - $22