IT Helpdesk Technician For Ophthalmology Offices

Job Summary:

We are seeking a reliable and detail-oriented IT Helpdesk Technician to join our in-house IT team for all our Ophthalmology locations. You will be the first point of contact for technical support issues, assisting staff with day-to-day computer, software, and network-related concerns. This is a hands-on role ideal for someone looking to gain experience in a healthcare technology environment

This role requires strong problem-solving skills and the ability to communicate effectively with users at all levels. The Helpdesk Technician will play a crucial role in ensuring smooth IT operations and enhancing user experience.

Key Responsibilities:

• Provide first-level technical support via phone, email, and in-person
• Serve as first responder for user support: troubleshoot hardware, software, and network issues.
• Troubleshoot and resolve hardware, software, printer, and network issues
• Support ophthalmic-specific clinical devices (EHR systems, imaging workstations, diagnostic equipment).
• Assist with onboarding of new staff and configuring workstations
• Support EHR (Electronic Health Records) and practice management systems
• Maintain IT documentation including user guides and network diagrams
• Assist with inventory tracking of IT equipment and peripherals
• Escalate complex issues to senior IT staff when necessary
• Participate in IT projects—rollouts, upgrades, backups, and security audits.

Have experience in eye exam machines and interfaces for Ophthalmology

Common Issues:

• Slow chart loading during high-volume clinic days
• Image integration failures from diagnostic equipment
• Template customization for ophthalmology-specific workflows
• DICOM viewer integration problems

Diagnostic Equipment IntegrationOptical Coherence Tomography (OCT)

Manufacturers: Zeiss, Heidelberg, Topcon, Optovue

• Network connectivity issues: Check ethernet connections and IP configurations
• Image transfer failures: Verify DICOM settings and destination folders
• Software crashes: Update device drivers and restart imaging software
• Calibration errors: Schedule maintenance and verify environmental conditions

Fundus Cameras

Manufacturers: Canon, Nikon, Zeiss, CenterVue

• Color calibration problems: Check monitor settings and camera white balance
• USB/network connection drops: Verify cable integrity and network stability
• Storage space alerts: Implement automated archiving to network storage

Visual Field Analyzers

Manufacturers: Zeiss (Humphrey), Haag-Streit (Octopus)

• Patient data sync issues: Verify network connectivity to central database
• Printer configuration: Ensure proper driver installation for report printing
• Backup restoration: Maintain regular backups of test databases

Qualifications:

• Associate degree or IT certification required
• HL7, PAC’s sytems, Interface experience required
• Basic understanding of Windows OS, Microsoft Office, and networking fundamentals
• Strong problem-solving and communication skills
• Ability to work independently and prioritize tasks
• Willingness to learn healthcare-specific software and protocols
• Previous helpdesk or customer service experience a plus (but not required)
• Exposure to clinical/ophthalmic systems (e.g., EHR, imaging software) preferred.
• Certifications like CompTIA A , Network , or HIPAA training are a bonus.

Experience

• 1–3 years of IT support or helpdesk experience (healthcare or clinical environment a plus).
• Strong knowledge of computer hardware components and troubleshooting techniques.
• Experience with desktop support in a corporate environment is preferred.
• Ability to analyze technical problems systematically and provide effective solutions.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.

Join our team as a Helpdesk Technician where your expertise will contribute significantly to our IT operations and user satisfaction!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Can you reliably travel to Goshen, Newburgh, Cornwall, Mahopac, NY

License/Certification:

• ITIL Certification (Preferred)

Ability to Commute:

• Goshen, NY 10924 (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Salary : $19 - $23