Director of Facilities Management

Hot Springs County Hospital District

 Job Description

DIRECTOR OF FACILITIES MANAGEMENT

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DEPARTMENT:        Plant Operation          

SUPERVISOR:          Chief Executive Officer                                                        

EMPLOYEE NAME:   

APPROVED BY:       Chief Executive Officer         DATE: February 2024

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GENERAL:

In accordance with the Hot Springs County Hospital District Personnel Policy and Procedure Manual and the requirements of our accrediting bodies, the employee will: support the mission “Partnering with our community for quality health and healing”, the five core values “Ownership, Always better than yesterday, Service first, Integrity, and Stewardship of our resources (OASIS).  Our behavior creates our OASIS – a place where we can find safety, sustenance, and a pleasant change from the usual and vision

of “being the hub for the development and provision of quality health services while ensuring the viability of Hot Springs County Hospital District as a valued healthcare partner in the community.”

The established priorities of Quality, Service, Finance, People, and Growth, will be utilized in decision making. Furthermore, the employee will demonstrate the ability to manage time, maintain a safe and clean environment; practice confidentiality; treat all persons with respect and professional courtesy; accept change; accept and provide constructive feedback; work as a team player and adhere to the infection control, fire and safety, disaster and hazardous waste policies.  The employee must also demonstrate the competencies for their position, and adhere to policies and procedures of their department. The employee will participate in quality improvement activities.

BEHAVIORAL REQUIREMENTS:

The following is a list of minimally required behaviors to assist the employee in partnering with our community:

Ownership

Accepts responsibility for actions, attitudes and health.  Doing things right the first time, every time for excellent results.  Accepts ownership of mistakes and takes constructive action to avoid repeating mistakes.  Works with empowerment to the highest potential both as an individual and as part of the team. Unsatisfied with the status quo or just being “good.”  Contributes to an environment that encourages creative thinking.  Shares ideas and opinions, and supports opportunities to learn and grow.

Always Better Than Yesterday

Performs at the highest level, always learning and looking for ways to improve, with an unwavering focus on safety.  Celebrates and encourages the contributions of one another. 

Constructively challenges the status quo by being flexible, adaptable and embracing change as a key element of our future success.   

Service First

Doing our best every day to anticipate and exceed the expectations of patients, providers and co-workers.  Understands excellence is the result of team effort.  Creates legendary experiences.

Integrity

Does the right things.  Consistently open, honest, trustworthy and ethical.  Demonstrates respect for patients, their families, staff, providers and the community. 

Stewardship of Our Resources

Strives to care wisely for our human, financial and natural resources.  Strengthens HSCMH as a partner in the community.  

POSITION SUMMARY
This position plans, organizes, and coordinates the activities of Plant Operations, Environmental Services and the Laundry department. The Director is responsible for the overall compliance of all campus facility operations that include infrastructure, utilities, grounds, maintenance operations, capital projects as well as maintaining a clean and safe environment. This position is responsible for the daily management of multiple staff members.

SCOPE AND COMPLEXITY
This position works independently. Develops and implements protocols for compliance of all areas of responsibility including, but not limited to infrastructure, utilities, backup generators, life safety, emergency preparedness, preventative maintenance, and code compliance using sound independent decision making. This position ensures the overall operational integrity of all of HSH facilities. Ability to respond to rapidly changing and escalating emergent situations with the ability to lead, give direction and resolve complex situations quickly and provide sound decision making in highly stressful situations. This position has departmental operational and capital budgetary responsibilities. Identifies and assists with departmental and capital budget development. Reviews monthly budget, quality, compliance and productivity reports. Make adjustments and suggestions related to controlling operational expenses. Interacts with directors, employees, patients, architects, contractors, vendors and other outside consultants and regulatory agencies.

ESSENTIAL FUNCTIONS
1. Hires, trains, conducts performance evaluations, and directs the workflow for the staff. This position is also accountable for participating in the development and implementation of goals and objectives. Ensures all goals and objectives are met timely and effectively. Maintains appropriate staffing levels, use of overtime and meets productivity goals. Works to assure compliance with ongoing continuing education requirements for self and staff.
2. Establishes work procedures. Manages and oversees the daily work activities of the departments. Acts as a role model, teaches and mentors staff in appropriate, efficient department operations. Performs the work of the staff as needed.
3. Ensures the safe, efficient and effective operation of department related services. Directs and oversees department personnel on departmental budgetary development, planning and management for budgetary control, cost projections, and feasibility for all related activities and projects.
4. Ensures and documents regulatory compliance, work standards, codes and safety regulations. Develops and implements protocols for compliance of all areas of responsibility including, but not limited to infrastructure, utility management, life safety, maintenance, and code compliance with all authorities having jurisdiction.
5. Interacts and collaborates extensively with HSH Team members at all levels. Implementation of system, facility and departmental initiatives, needs and goals. Fosters positive customer service attitude by maintaining effective working relationships.
6. Identifies, develops and implements protocols, policies and procedures as well as measurement tools that monitor the effectiveness of initiatives, regulatory compliance, patient satisfaction, patient safety and department management plans. Leads teams and contributes to efforts to improve processes and customer satisfaction, reduce waste and promote system integration resulting in best value care.
7. Accountable for other support functions such as Emergency Management and fire\safety activities.

8. Other duties as assigned.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of HSH with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.  The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the Director’s immediate manager.
 

SUPERVISORY RESPONSIBILITIES:

Under general direction given by the CEO, the Director of Facilities Management has administrative responsibility for day to day management of all physical plants, environmental services and laundry employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include staffing, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires the knowledge and skills normally demonstrated by a Bachelor’s degree in facility management or equivalent education and/or experience.

Requires a proficiency level typically achieved in seven years of progressive experience in facilities services including three years of leadership experience, preferably in health care and working knowledge of environmental services functions. Ability to read and interpret blue prints, specifications and related contract regulatory documents. Must possess a thorough working knowledge of building codes, materials and standards. Must have strong mathematical abilities to analyze, evaluate and compute costs, budgets and schedules. Must be able to work independently and effectively align resources to achieve system goals. Needs significant proven leadership experience in large scale project planning, reporting, and budgeting. Requires exceptional communication, presentation, and negotiation skills. Requires leadership skills with ability to lead, communicate, and interact across facilities and at various levels.

Must be proficient with Microsoft Office and other related software programs.

CERTIFICATES, LICENSES, REGISTRATIONS:

• BLS
• Wyoming State Driver’s license

OTHER SKILLS AND ABILITIES:

Ability to interact with patients, families, visitors and co-workers.  Ability to interact assertively and tactfully when dealing with conflict and in group solving activities.  Ability to demonstrate a professional, open minded approach in identifying problems and resolving problems/conflicts.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While filling this position, the employee must regularly lift and or move 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this position include close vision, distance, vision, color vision, peripheral vision, and depth perception.  This position also requires walking or standing to a significant degree.  This position also requires reaching, handling, fingering, feeling, talking, and hearing, stooping, bending, crouching, and working with equipment.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is subject to inside and outside weather conditions.   The employee is also subject to exposure to blood and body fluids, proximity to moving mechanical parts, electrical shock, exposure to burns and radiant energy, exposure to toxic chemicals and biological agents.