What are the responsibilities and job description for the Events Coordinator position at Hotel Jerome?
At the foot of majestic Aspen Mountain and steps from the heart of town, the Hotel Jerome offers guests an incomparable setting for an ideal getaway whatever the season. A model example of thoughtful historic preservation, our hotel in Aspen elegantly blends the comfort, convenience and understated luxury of today’s finest Aspen boutique hotels with an authentic mountain aesthetic and spirit. World-class dining and spa offerings contribute to a truly elevated and unique experience.
Hotel Jerome is the iconic hotel of the American West and social hub of Aspen: warm, friendly and busting with life and laughter. Charming and full of personality, this is the place where great stories are born and told. Hotel Jerome is rich in history, yet relevant and current with its amenities and furnishings. Charismatic, with a bit of whimsy, friendly and genuine. Hotel Jerome is the sought-out atmosphere for “explorers” of body, mind and spirit.
Aspen’s crown jewel offers the perfect retreat from which to explore the region’s abundant outdoor attractions and world-class dining and shopping. This landmark hotel is renowned among luxury hotels in Aspen for its relaxed elegance, gracious service and authentic mountain spirit. Discover luxurious accommodations, a variety of dining options and the modern amenities of a world-class, luxury boutique hotel in Aspen.
Located in the heart of town, the 97-room Hotel Jerome, Auberge Resorts Collection, continues to retain its identity as one of the great hotels of the American West. This year, Aspen’s legendary crown jewel, unveiled new social spaces including a renovated Aspen Times newspaper building, residential-style suites facing Ajax Mountain and a sultry underground bar – Bad Harriet. The 130-year-old historic landmark boasts luxurious, contemporary accommodations and modern amenities that honor the property’s iconic mountain spirit. Considered as one of Aspen’s favorite places since it opened in 1889 at the height of Aspen’s boomtown silver-mining era, the hotel features Prospect, an American bistro; après-ski favorite – the Living Room bar and lounge; the award-winning Auberge Spa; and the legendary J-Bar, which is lauded as an Aspen institution. Hotel Jerome was added to the National Register of Historic Places in 1986
Role Summary:
Supports Catering Manager with day-to-day tasks and all administrative projects. Provides office and event coverage as needed.
Core responsibilities:
- Run weekly Event & Catering reports and ensure the system is current and up to date; upkeep of Event menus, resources, pricing and function diary
- Responsible for preparing and distributing the Event Schedules, BEOs, Resumes, Change Log, and Banquet Checks on a daily/weekly basis. This includes the prompt distribution of last minute changes to affected departments
- Consistently offers professional, engaging and friendly service
- Effectively responding to general inquiries on the telephone and in person, and directing them appropriately
- Organize all in-house meetings/functions
- Work closely with Conference Services Managers to ensure that a comprehensive knowledge of client files exists in order to respond to client needs in the absence of the manager
- Run weekly Event & Catering reports and ensure the system is current and up to date; upkeep of Event menus, resources, pricing and function diary
- Responsible for preparing and distributing the Event Schedules, BEOs, Resumes, Change Log, and Banquet Checks on a daily/weekly basis. This includes the prompt distribution of last minute changes to affected departments
- Consistently offers professional, engaging and friendly service
- Effectively responding to general inquiries on the telephone and in person, and directing them appropriately
- Organize all in-house meetings/functions
- Work closely with Conference Services Managers to ensure that a comprehensive knowledge of client files exists in order to respond to client needs in the absence of the manager
- General Sales::
- Assist with any administrative tasks as needed or requested by Catering Manager or Director of Sales & Marketing;
- Keep confidential lists and documentation organized and current.
- General Office: :
- Distribute mail;
- Assist other Administrators in maintaining office equipment;
- Act as a backup resource to Leisure and Group Sales functions including taking reservations, fielding group or event calls, and answering phones when needed.
Pay Range:
- - $21 - $23
Required Qualifications:
- Ability to multi-task and coordinate multiple projects at once.
- Ability to make smart decisions that support resort operations and the Catering function.
- Ability to professionally represent the resort, and interact with clients in a polished, responsible, and timely manner.
- Ability to communicate information to operational departments accurately and in a timely manner.
- Ability to portray Hotel Jerome as the unique destination resort that it is, and to close the sale. If sale is not closed, ability to follow up with the guest in a timely manner until the file is complete.
- Ability to track sources of business, qualifying each call in order to better direct marketing efforts.
- Knowledge of Springer Miller Systems and Microsoft Office.
- Able to manage group bookings using these systems.
- Knowledge of Hotel Jerome, other Auberge Resorts, and the local area.
- Desire to continually refine and improve the Catering function and product at Hotel Jerome.
- Exceptional follow through and attention to detail.
- Microsoft Office proficiency.
- Pleasant and professional phone demeanor.
- “Team” focused.
- Ability to work a flexible schedule in order to provide event coverage as needed.
- Ability to take on new responsibilities and roles as the position demands, whether they are administrative or operationally based.
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
