Housekeeping Supervisor

Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the “Best New Hotels in the World” by Travel Leisure, and Kansas City’s newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city’s best nightlife, restaurants, and shopping.

Job Overview

A Housekeeping Supervisor is responsible for the housekeeping staff and inspecting their work on a daily basis to ensure guest rooms are ready and clean in a timely fashion. The inspector creates an experience for our hotel guests by offering them a clean, safe, comfortable room.

Essential Responsibilities

• Acknowledge and respond appropriately to guest needs and requests.
• Report as scheduled and in compliance with uniform appearance standards.
• Comply with the company’s safety and security policy, procedure, and protocol.
• Receives assignments from the Housekeeping Leader and logs out Floor Master Keys at the start of the shift.
• Ensure minibar items are present, correctly positioned and used items are accurately recorded for appropriate rooms.
• Prioritize scheduled rooms to be inspected based upon assignments of group rooms or early arrivals. As a standard, checked out rooms should be cleaned before stay-over rooms.
• Coordinate with Front Office regarding information about discrepant rooms. Physically check discrepancies to ascertain status.
• Notify Room Attendants of any deficiencies found in the room and note on their board. Follow up to re-inspect for correction.
• Thoroughly inspect the guest room to prescribed standards using only company approved chemicals and cleaners and manager approved tools/equipment.
• Prepare VIP arrival and pre-arrival in room special requests.
• Examine rooms, halls, and lobby to determine need for repairs or replacement of furniture or equipment, and makes recommendations to supervisor or manager.
• Report Lost and Found items to the Housekeeping Leader, ensuring to bag the item and record the room number, date, and a description of the item found.
• Report any damaged or missing items to the Housekeeping Leader.
• Report any suspicious looking persons or activity to the Housekeeping Leader.
• Other tasks as assigned by the Director of Housekeeping and Director of Rooms.

Qualifications

Education:

• High school diploma or GED equivalency preferred, but not necessary.
• Ability to read and recognize room/suite numbers.

Experience:

• One (1) year of cleaning experience in housekeeping or janitorial services preferred.
• Knowledge of chemical cleaning agents and operation of various cleaning equipment.

Interaction/Skill Set:

• Ability to be under and follow directions, and perform job functions with limited supervision.
• Read English fluently.
• Ability to communicate effectively with the public and other colleagues verbally or in written form.
• Ability to learn, follow, and enforce standards for cleanliness as they apply to all aspects of guest rooms.
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.

Work Environment

• Ability to extend arms, scrub, bend, stoop, stand, and walk in public areas for extended periods of time.
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health safety. Proper clothing and safety equipment (gloves, safety shoes, back belt etc.) must be worn. Colleagues will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damages or lost PPE, or equipment that does not fit properly, to your supervisor/manager.
• Ability to lift, push, or pull a minimum of 25lbs on a consistent basis.
• Excellent grooming standards.
• Flexibility to respond to a variety of different work situations.
• Colleagues may be required to work varying schedule to reflect the business needs of the hotel.
• Ability to work on your own and as part of a team.
• Crouching, stopping, twisting, reaching, extension, fingering/feeling, lifting.

Job Type: Full-time

Pay: $10.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Kansas City, MO 64105: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 1 year (Preferred)

Work Location: One location