position summary

Ensure that all guests are served to the hotels standard in the Restaurant / Bar / Lounge areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner. MUST have summer availability.

essential functions

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu, changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed.
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
• Co - ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Serve food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Properly open and pour wine at the tableside.
• Understands and can communicate products and services available at the hotel.
• Must have some familiarity with basic cooking skills.
• Assist bus-persons with stocking and maintaining the restaurant par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.
• Perform other related duties incidental to the work described herein.
• Be sure to perform, execute, as well as adjust to other duties as assigned.

Qualifications and education requirements

• 1 years of experience as a server preferred.
• High school diploma or equivalent is preferred.
• Knowledge of common alcoholic drinks, to include beer and wine knowledge.
• Must possess ability to professionally represent the hotel and communicate positively with the guests.

physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Requires ability to stand/walk for significant periods.
• Requires ability to move fingers and hands easily and quickly.
• Requires ability to communicate both orally and in writing to guests and staff members.
• Requires ability to lift 20 pounds with frequent lifting and/or carrying of objects up to 10-35 pounds.

other requirements

• Customer Service: A friendly, relaxing demeanor, courteousness and quick service will help get repeat customers.

• Availability: Weekends required, must be available during summers, holidays and high volume weekends.

• Teamwork: Servers are part of a team. You will be working with other servers, bus-persons, bartenders and cooks to make a great dining experience. Being a team player is essential.
• Ability to read, write, and comprehend verbal and written instructions in English.

• Calmly respond to dissatisfied guests and calling issues to managers’ attention,
• Able to articulate clear greetings, requests for assistance, and farewell to guests.
• Grooming: All employees must maintain a neat, clean, and well-groomed appearance per Hotel Madison standards.

Additional Notes

Equal Employment Opportunity. Hotel Madison is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, gender identity, or gender expression. Hotel Madison complies with the law regarding reasonable accommodation for disabled employees and applicants.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.